Luke's Auto

Luke's Automotive is incredible. I will never go anywhere else. In December we heard an annoying, squealing noise when running the AC (gotta love those warm Ohio winter days) in our CRV. Initially I took it to Firestone due to proximity to Canal Winchester. Firestone said to replace the AC compressor. I remembered Luke's replaced it a few years prior. Luke's has a 50,000 mile / 5 year warranty on certain services. The AC compressor did not need replaced, just the serpentine belt. By getting a second opinion, Luke's Auto saved me $1500+ (Firestone quote) and the belt was covered under warranty. Luke's Automotive has a team of knowledgeable professionals with integrity. They are so easy to work with. If you are waiting while your car is being serviced they have free snacks, beverages and WIFI. If you can't wait or your service will take a while they also have free loaner cars. One last thing, their technicians fully review your vehicle and send a link via text where you can approve or decline services all with a click of a button. Big shout out to the service advisors I've worked with: Ashley, Aaron, Brad and so many others. Do yourself a favor and go to Luke's.
Apr 9th, 2024

Fair pricing, friendly and honest service
Apr 8th, 2024

Apr 7th, 2024

I had a great first visit to Luke's auto. Ashley was excellent with communication and was so courteous and helpful. I felt that my car got good care. Also, I had a faulty tire pressure monitor system for years that was not fixed by other places, but Luke's was able to identify the issue and easily fix it.
Apr 7th, 2024

I would not recommend Lukes Auto Repair if you want an honest or skilled mechanic. I took my car to Lukes after it began significantly leaking oil after a change at a local oil change shop. I informed Lukes that I had an oil change elsewhere, and then five or so days later, my car had leaked all 4.2 quarts and was nearly empty. Lukes said they would perform a diagnostic and get back to me. Lukes then sent me a report and quote. They said that my oil cooler had a leak and needed to be replaced. The quote for this and the diagnostic, and to clean the engine because it was coated in oil was over $3,700. This felt high to me, and my father, a mechanic of over 60 years. I used RepairPal to see what this would cost at another mechanic, and was surprised to see that the estimated cost for my car and area was $500-650. RepairPal offers on its website a list of local mechanics who will honor the quote on the websiteso imagine my surprise when I clicked the link and the FIRST repair shop to show up was Lukes Auto Repair, who is allegedly RepairPal Certified. I called Lukes to ask why my quote was so high, and was given a strange and defensive answer: the online quote would not be honored, it likely didnt include labor (it did), and they had included a replacement of the turbo in my car (not listed in the written estimate, which to my understanding is not a permitted business practice in Ohio). I finally just resolved that I would not be having my car repaired by Lukes because they would not explain why the estimate was so high and refused to honor the online quote. I had my car towed to Ernies Auto Repair, who gave me a more reasonable estimate. After it was towed to Ernies, the mechanic there called me and said he was confused. Hes inspected the car and found that there was NOT any kind of leak in the oil cooler, but that whoever had changed my oil had left the O ring off when they changed the filter. To clarify this oil change was not Lukes, but another shop. Ernies checked it and ran it multiple times and the leak had resolved. He couldnt believe that my car had been inspected twice once by the oil change shop, and again during the Lukes diagnostic, and neither had noticed or pointed out this simple and obvious issue. Lukes followed up with me to see how I enjoyed my repair, and called me when I reported that my experience there was awful. He was perfectly nice. I told the technician about the issues with the quote and the RepairPal estimate, and that Lukes had MISSED the real issue with my car. He took it to his manager and called me back twice. But Neither of those times was to refund my $80 diagnostic, but was actually to say they stood by the recommended repair, and that it was not necessary and to say it was really hard to tell what was wrong with my car because of the excessive oil. Oil and grease are par for the course for a skilled mechanic. The technician did not offer an explanation of how they missed such an obvious issue of the O ring being missing beyond the oiliness. He also did not provide an explanation of why the RepairPal estimate was not honored. I ultimately just said we would have to agree to disagree, and that I would be writing a review. Ultimately, I paid Lukes to do a diagnostic of what was causing the oil leak in my car and they failed to do that, misdiagnosed the issue, refused to honor the RepairPal estimate despite being a RepairPal Certified mechanic, and then tried to charge me $3,700 for a repair that ultimately cost me $16 for parts and labor.
Apr 7th, 2024