The Ashford on Broad

We do not recommend Ashford on Broad. Having had a family member reside there for 12 months, we believe your money would be much better spent at a different assisted living facility. While there were a few very good people working there, they were far outnumbered by people who seemed to be unfriendly and uncaring toward their job and the residents. In general, there was a lot of employee turnover among the aides and dining room staff. Some days the doors to the dining room opened 30+ minutes late with the residents gathered around waiting to be let inside. Our family members room was rarely well cleaned, things were stolen, keys were taken and mysteriously returned a few days later. Often after requesting an aides help, there would be long delays before an aide arrived. Sometimes the wash was not returned for 2 days, the bed was not made and once our family member slept in a bed without sheets. Management continued withdrawing the monthly rent 3 days after our family member passed away. We pursued this with numerous calls and emails, some of which were unanswered, others promised things that never happened. The excuse was a systems issue (that lasted months). A complaint letter to corporate parent, Wallick Communities, generated a response two weeks later. In total, it took over 3.5 months to get money returned that should have never been taken from our account. Within the last 6 months, there was a Director of Nursing hired who was trying to make some positive changes. For the residents sake, we hope she was successful.
Oct 18th, 2023

My mother has been at the Ashford on Broad since January 2022. The Regional Vice President, Betty Ronoh, has worked diligently with our doctors and her staff of nurses and aides, to get my mom the specific care she needs for her Parkinsons and Dementia . Her ability to lead is phenomenal. She has always answered my questions and concerns with such empathy and determination. In the beginning she told me her focus was to get her residents on track to reach their best level possible! She has not disappointed! I hope and pray she doesn't leave this company. The Healthcare industry is in great need for more leaders like her!
Feb 6th, 2023

Dec 22nd, 2022

We placed my mom in this beautiful community where she has met tons of friendly loving people. It's nice to know she has a warm breakfast lunch and dinners every day. They workers are always there to help or lend a caring hand when I can't . Thank you Ashford On Broad
Dec 15th, 2022

Jul 21st, 2022