Sears Heating and Air Conditioning

Ive been coordinating with a complaints specialists about an issue that occurred on my hvac. Sears home services provided services to my equipment. 4 months later my hvac failed. After getting it serviced a second time from a different company, they discovered that repairs from the first hvac maintenance was performed poorly and was serviced at a substandard level. Ive explained this to the Sears complain specialist and I even have documentation from the second company stating the improper servicing and that the improper servicing caused my hvac to fail. I had to pay upfront for the second company to fix what they discovered to be substandard. I was pursuing reimbursement from Sears because it is apparent that their initial servicing of my hvac caused it to fail a second time. Ive traded several conversations via email with the complaint specialist and even provided appropriate documentation to demonstrate what happened, including invoice of the cost that Ive incurred. Then all of a sudden, my emails are being ignored and my calls are not being answered. It is unfortunate that such widely known company is consciously ignoring customers and does not respond deliberately. It is sad to think that Ive had supported them in the past but now has lost that trust.
Oct 21st, 2023

Oct 12th, 2023

Kurtis arrived early, promptly got to work on the dryer, diagnosed the problem and had the part for the repair, so he got the job done quickly and efficiently. He also recommended we take a look at the Sear's Home Protection Plan to see if it compared to our current home warranty plan for coverage and price, and we really appreciated that.
Aug 29th, 2023

Aug 25th, 2023

Jul 17th, 2023