Goodwill Industries of Greater Cleveland & East Central Ohio

Thank you for your feedback, Rebecca. We're so sorry you had a negative experience. We will be sharing your message with our management team to help us improve. We hope you consider visiting again as a customer or donor.

Thank you so much, Cheryl! We can't wait to see you on your next thrift trip! 😊

Thank you, Rene'e, for sharing your thoughts. Please know that the decision to transition from Color of the Week to Give Me Five was after YEARS of evaluation from all levels of our agency. Most Goodwills across the country have done away with Color of the Week, and have chosen not to replace with any other discount program. We opted to offer some type of program that would incentivize and reward our customers (in addition to our loyalty program and senior discount). We all loved the program, but has you aware, the rising costs of wages, utilities and rent have caused us, like many businesses to have to make tough decisions and revaluate all aspects of our business. I would also share that, Color of the Week had many unfortunate side effects for our Goodwill. Every week, for example, customers would ‘hide’ items in other parts of our store so that they could come back and recover those products when the discount was in effect. This type of behavior was widespread and had caused a variety of other issues managing our stores. The new Give Me Five program allows customers to purchase at a discount right away….not wait five weeks for a discount on an item (and no need to hide items). Your support helps thousands of people in our community with vital services. I’m including below a link to some stories of people in our community who were helped because you shopped and donated ...https://www.goodwillgoodskills.org/about/success-stories/

Hi Andrew! Thank you for your feedback regarding our prices. We try to price all items at a fair market value taking into consideration brand and condition. Sometimes we get it right and sometimes we do not. We will forward your message to our retail team to help us improve. At Goodwill, all funds generated in our stores go back into the community in the form of mission services to help to break down barriers to employment for all people. Take a minute to watch Eugene's story with Goodwill: https://youtu.be/MDmK2aCGH1c

Hi Abigail! Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!