Barrette Outdoor Living

In my 18 years in business, I have never encountered such a horrible company. Took 3 seperate orders for a few fence panels and for the life of them they cannot send the right parts...and just when I think they do...there is pieces missing after partial install. I will do my best to attempt to convince our Home Depot to seperate themselves from this company. Total garbage!!
Jun 19th, 2023

After 5 years of using thier fence product , i had an issue with a couple of posts snapping off. Of course they denied the claim. Act of god is thier reason. The pictures i sent clearly show the post was installed correctly and there was a manufacture problem. After hundreds of thousands of dollars spent on thier products they are losing another customer .
May 1st, 2023

I wrote this company back in August of 2022 about their Veranda Fence products sold at Home Depot stores in CA. To this date (11-13-2022) I have yet to hear one word from them on my issues with Veranda Rail Fencing. They have little of no customer service and their President/CEO does not seem to care about his products and how they hold up. Very displeased with them.
Nov 7th, 2022

Just read the reviews....this is an unfair business with unethical practices. They are blaming the rusting vinyl on my contractor! Saying he was working with steel and the steel "flew into the product" and stuck there. This is not the case. A) - My contractor indicated there wa sno steel work done. I did not hire them to do any steel work anyways. Dont even have steel outside this building, B) A review of the camera that is RIGHT THERE at where my contractor works - I tediously went through the entire time he was there - and they are being truthful. Barrette says "No - they still are lying". What???? So what it boils down to is the company (who has the worst customer service I have ever dealt with anyways) does not want to honor their warrantee. Thats not ethical practices. I wouldnt even cost them much so dont even get their practices. If I did this I would be out of business. But big companies have big money and can screw customers at their leisure. 2nd time with Veranda and Home Deport related products that warranty wasnt honored. 20 years ago Veranda was recalled and mine wasnt ignored . It all fell apart and bcaem a dangerous liability at my home - thats another story. 2 Years it too kin fight to get thru that one
Oct 23rd, 2022

I'm in Canada and bought the Boerbel GuardDog gate latch from Home Hardware. The install was very easy to complete because of quality engineering. You will have difficulty with any product if not designed properly. It comes with two keys, and we needed extra copies. However, after visiting many key cutting places, no one was able to produce a duplicate that worked. I called customer service which is in Quebec, told them my situation, and they were able to send me two additional keys at no charge. No issues, no problem. Thank you Gina for your prompt and courteous service!
Sep 14th, 2021