Land Rover Solon

Purchased a Range River Sport from the Solon location. They have the worst customer service that I've experienced. The staff outside of sales is rude. Also I purchased a warranty for a key fab replacement and they don't want to honor it. Pretty much giving me the run around saying just pay an ahead and hopefully you will get reimbursed. For this to be a high end luxury vehicle company I'm very disappointed in the staff. I will drive to the Akron location to get serviced going forward.
Apr 2nd, 2024

Mar 3rd, 2024

I had never heard of this dealership before, but my son saw the car that I now own and sent it to me. The price listed was a mistake, but they honored the price listed and worked with us to get the deal done! My salesman was Greg Loeding. He was personable, caring and all around great and so was the management team. Real customer service is hard to find today, but it can be found at Land Rover Solon. Thank you, Greg, and the Land Rover Solon team...My next car will be bought from you!
Feb 28th, 2024

Took my Range Rover in for a wheel alignment and spent $270 on it and it still pulls horribly to the right. No service advisor gave me an explanation they just charged me and I left. I didnt receive paperwork on the alignment spec just a video of the tech saying he did the alignment and it still pulls to the right for some reason. Techs and advisor seem to not be trained properly. I was told everything was going to be inspected.
Feb 17th, 2024

Dealership has changed and the level of service has definitely declined. Turnover is very high, and no one knows your name or your vehicle. This was the attraction, along with my sales person was the reason that I made this my place to purchase- service my vehicles. I have purchased 4 Range Rover Sport, this is my last visit to this location. I am evaluating other dealerships. Any of the loyal customers of past years would agree with my assessment.
Feb 4th, 2024