Menards

Great place to get scammed. Bought a couple hundred dollars worth of tile. Paid the "convenience fee" for online ordering. Picked it up, dropped it off at the house -- which meant hauling it up flights of stairs for the project. Tile guys called about an hour into the project, 3/5ths of the tile boxes are complete trash. Two boxes are cut and cracked specials, one box is actually mortared together inside the box. Store tells me, that's your problem to sort. Return the tile on my time and dime, no offer to make the situation right, no offer to refund the "convenience fee" that was charged. Tell me, what is convenient about buying the same product twice because of your deceptive sales practices? To be clear, it is deceptive to sell USED TILE as new tile. Great way to stick it to the customers ordering online and paying extra for the "convenience" of being sold absolute trash. If I had a way to source something comparable quickly I would have started over with a different company altogether. During my project I have bought from Lowe's, Home Depot, Menard's, and Floor and Decor --- Menard's is the only store where this has happened not once but twice. Both times it was "my problem" to solve. Never again. I'd rather pay more from a reputable vendor. I easily had 20+ online orders from Home Depot in (2) months -- no convenience fee, no mistakes, no returned products, no damaged products, no scammy customer service personnel who hang up on you when you call. 100% prefer other stores to Menard's --- Maybe it's a Brookpark Rd probelm, but I think I'll just stay away from them altogether at this point. Really unfortunate and a total failure in my book.
Apr 9th, 2024

I didnt forget Brian. I was in a pinch and Brian in the wood yard helped me out. Friendly, and customer service at its best. As I am moving from Medina to Brooklyn this will be my go to spot! Thanks for all you do!
Apr 2nd, 2024

Nice always have great deals and prices
Mar 6th, 2024

EXCELLENT CUSTOMER SERVICE. My husband and I went in 30minutes before closing in desperate need of a new dryer. Jasmine was so helpful and friendly. She answered all of our questions and even offered to wrap the dryer in cardboard and plastic wrap to safely get it home. Staff even helped load it on the truck. On our way out, the store manager even stopped to help us with a smart lock.
Feb 28th, 2024

I love this place!! They have a lot going on in there from washing machines, carpets, inside and outside furniture, beds to even food! You name it and youll probably find it inside of Menards! Its like a One Stop Shop! I definitely recommend this place
Feb 17th, 2024