Direct Entertainment and Video

If you are ever looking for a videographer, photographer, DJ, or photobooth, I would HIGHLY discourage the use of Direct Entertainment. We are extremely displeased with the quality of the wedding video edit we received from them, but even worse has been the communication of the owner, Jim Firth. He has been combative, rude, and dismissive of my and my mother's concerns. If you are looking for quality customer service as well as a high quality wedding video edit, I'd highly encourage you to look elsewhere.
Feb 10th, 2020

The first steps of connecting with our DJ, requesting songs and paying the company was fine. They have many good reviews so we took a chance and hired them but it was a mistake. Our DJ was completely awful. Our DJ was unprepared, unprofessional and depressing. The reason we had a DJ for our outdoor wedding was to have a wireless mic on the officiant. A few weeks before the wedding, they told us we had to provide the electricity, even though they said their services were wireless. Then our DJ forgot a table so he couldn't even use any microphones. So we had no sound at our wedding. He didn't play our requested songs, instead he played horrible dance music with even worse transitions. People left our wedding early because the music was bad. When we complained, Jim, the manager offered a bit of a refund and 6 weeks later, we still don't have it. Not returning emails, phone calls and basically horrible customer service. They didn't provide the services we paid for and it was embarrassing how bad our DJ was. Do yourself a favor, use a different DJ.
Jul 29th, 2016