Childtime of Brook Park

The reviews speak for themselves. My child attended this center for 7/8 months and I wouldn't recommend this center at all! There seems to be a major disconnect of communication between the school leadership and the staff members. Which eventually becomes very frustrating as a parent. I would say the directors and district manager Cory did handle my concerns with understanding and respect. Although they do not hold their staff members accountable to the same standards. I requested a formal apology from their staff member Tiffani who made a mockery of my concern/issue and was very disrespectful and unprofessional. The directors never enforced their staff member to apologize and I removed my child from the center a week after. If it wasn't for parents like myself paying tuition every week Tiffani nor anyone else in the facility would be getting a check. Staff members need to trained on professionalism and how to speak to parents. The directors need to be trained on leadership and holding staff accountable. It says a lot of the directors to not have Tiffani apologize. The district manager asked if I would bring my child back to the center and I would only do that if Tiffani was fired and the directors went through extensive formal training. This facility also has a high turn over rate with teachers and seem to be shorthanded a lot. That all falls back to the directors, which says a lot about their leadership. One morning I even heard Tiffani complaining about having to work 7 days a week because she doesn't get paid enough (as a parent I shouldn't be hearing these types of conversations). There are some teachers their who genuinely care about the children/ were respectful and deserve a raise! Lori in infant 1 is amazing, the PreK teachers were also respectful and friendly, the evening leadership lady was also very pleasant and always took the time to help me find my child's belongings. As much as we're paying for childcare I expect a lot out of a facility and unfortunately (or fortunately) this center did not meet my standards at all! This center may work for you but it did not work for our family. (Sidenote some of the 5 star ratings on these reviews are from current/former staff members so take that with a grain of salt). I truly wish everyone at this center the best.
Dec 19th, 2023

If I could do 0 stars for this location I would. Im sure the others are better, and customer service is nice but the directors and majority of the teachers are very belligerent with parents. Also, their times are a lie. They will charge if the kids arent picked up by 5:30, and they do not communicate this properly. I would not send your kids here, as a parent I do not expect to be yelled at in front of children by 3 women about fees that could have been handled in the office.
Dec 13th, 2022

Customer service and this building told me there was room for my toddler but when I get there for the tour they told me theyd only accept him if he was potty trained. Seems they dont want to do their job and help potty train toddlers.
Aug 30th, 2022

I had a tour set up for this morning when scheduling the tour I was told they have immediate openings and in person tours I showed up for the tour the director said they arent doing in person tours she then would not do the tour at all and told me they didnt even have openings til September or October very upset that I took off to not even get to your it and to find out theres no openings maybe they should update their availability with corporate
Jan 11th, 2022

I've toured this place twice in the last 5 years and each time gets worse. First time, the place was dark and dingy, lights were out and needed replaced and they were late to start the tour. Second time, same scenario and nothing but screaming in nearly every room we visited. I had a 3rd remote screening set up this past week and waited 25 minutes in a Teams lobby for the director not to show up. Never did get a chance to talk with anyone. They have no respect for my time, I have no faith in their childcare abilities.
Dec 4th, 2021