Verizon

Don't waste your time coming to this store. I went in November 23' to do a trade in with my old phone. The store said they would handle the trade in and send back. This was never done and months later, I still haven't received my promotional credits from the trade in. I have brought this to the store manager's attention a number of times and he simply doesn't return my phone calls or provide an update. They don't possess any customer service at this store nor do they give you time of day. Do yourself a favor and go elsewhere.
Feb 26th, 2024

Beware operating hours on Google may not be accurate. Hours dont seem to be aligning as advertised. Definitely not open at 11am on Sundays.
Jan 23rd, 2024

Store closed? Went to this store 11/18 at 12pm during regular business hours and it was closed looks like it had not been open for over a week as there were numerous missed delivery tags from UPS, FedEx, etc. from several days covering the doors
Dec 6th, 2023

The Store is CLOSED! Multiple notices were taped on the front door. It looks like it closed sometime in the beginning of November based on the dates of the notices on the door. Google is still listing it open.
Nov 12th, 2023

I had to go to a Verizon store to get a SIM card replacement. When I went into this one, I told the guy who said he was the store manager what the issue was and that I needed a SIM card replacement. Despite telling him this, he told me he wasnt sure why this was happening, and had me go through basic troubleshooting steps. Instead of helping me with this simple issue, they erased my network settings without telling me what they were doing, so now I have to reacquire all the wifi passwords I use. Then after all this he refused to replace my SIM card, and instead made a suggestion that wouldnt have worked for my situation. I dont know if he was being stubborn or if he actually thought he was unable to help me, but at least he wasnt out right rude to me, which is why they get 2 stars instead of 1. I went to the Verizon Store in Fairview park afterward, and they got me in and out in just a few minutes with a replaced SIM card. I highly recommend that anyone who needs to go to Verizon go to that store instead, even if its a little out of the way. They seem more professional and knowledgeable, and the person who helped me was actually able to resolve my issue.
Dec 17th, 2023