Metro by T-Mobile

Manny was absolutely amazing with helping me fix my problem. I went to the metro store on Pearl in parma first and Chris was absolutely horrible and lazy. Thank you Manny at the Pearl Rd store in Cleveland for going above and beyond
Mar 19th, 2024

First off, the guy I spoke to sounded miserable. I just needed the names associated with the numbers switched, the guy said I would have to come down to the store to have it looked at and said I would be charged to do so. I called another store and the guy I talked to there said I would just have to call 611 and they would be able to do it for me over the phone. Why couldn't the first guy I talked to just say that? The first guy needs some serious customer service skills training or better yet, if he's so unhappy at his job then just get another job. No one wants to talk to someone that sounds miserable and is just to lazy to help with something that took 5 minutes to do.
Mar 15th, 2024

No stars really unhelpful and super rude over the phone and in person will never go back until they replace manny ! Horrible employee!
Mar 6th, 2024

Manny is a rockstar. He was able to address several waiting customers at a time. The calls I had to make to company, on the other hand were very inconclusive, After several hours and a number of password resets and verification codes failed, I was ready to take my business to another provider. I went into the store, and Manny had everything working perfectly within minutes !
Nov 30th, 2023

I went there today with my son. Manny waited on us and I cannot say enough good things about him. He took the time to answer all of my son's questions and helped him pick out the best phone for what money he had. Manny genuinely cares about his customers and doesn't try to sell you the most expensive phone in the store. He also takes his time and doesn't put other customers needs before your own. I highly recommend going to this Metro by T-Mobile for all of your cell phone needs. Thank you again Manny! You truly are awesome! (Brenda)
Sep 30th, 2023