NAPA Auto Parts - Washington Auto Parts of Circleville

Jun 27th, 2023

Had an emergency for a large local customer and needed a couple short hoses made. Older gentlemen in the middle asked what I needed. Greeted him and asked how he's been doing as I've used them about 10 times over the past two years. Got a very dry response, but gave him the hoses. He comes back shortly and shows me the fittings they have are longer than what mine are. He places everything on the bench and I show him where to measure from. He makes a mark on the one fitting in a frustrated demeanor and a huff. Once he finishes his marking, I attempt to check the mark one more time before he makes a cut. He is pulling on the hoses angrily as I'm trying to explain that I want to double check the mark. He yells at me that he's been making hoses for 37 years. I yelled back that if he's been doing that for 37 years how does he not know how to measure a hose end to end. He tosses one hose back up on counter, and said he's done, and not making them. He goes back to get the second hose and with a childish manor, asks for his rag back. At least the guy on the left had the decency to apologize for his coworker. I understand working with customers can be frustrating at times. Most times I've been in I always felt I was a bother to him, and he hated being there and was very mad at something. The gentleman on the left has always been very helpful and tries to resolve any issues I have.
May 17th, 2023

Placed an order online for 30 minute pick up. Received an email that my order was ready. Showed up an hour later and the three buffoons behind the counter acted like they had no idea what was happening. Just told me that they didn't have the product I wanted (did get my name or check my order) and that sometimes online says they have but they don't. Told me I could get it tomorrow. (Which wouldn't work) I left, then walked back in realizing that my card had already been charged and they said "don't worry the order will be cancelled and you'll be refunded" fast forward nearly 15 minutes later where I am checking out at a different auto store that didn't have the number of parts I needed and called me saying that one guy came back from lunch and told them they had my order and asked if I'd like to come pick it up. I was very frustrated at this point and said no. I've already bought another one from a different company. Just cancel it. They then decided to hang up on me. Horrible customer service who offered little help
Jan 1st, 2023

Top notch autoparts store, better than others in town for sure
Mar 13th, 2022

Great service and workers couldnt ask for a better parts store. Scott, Ron, Joe and Evan are all very knowledgeable and ready to help. Harold and Walter great delivery drivers always quick to get your parts to you.
Feb 1st, 2022