Wayne & Family Moving

Jul 6th, 2020

Have now used Wayne and Family Moving twice, and they were fantastic both times. Thanks for making my relocations painless!
Nov 4th, 2019

Excellent service no damage to any items. Would highly recommended to friends and family.
Sep 3rd, 2019

Worst experience , Unprofessional service and Lots of Damage
Apr 3rd, 2018

DO NOT USE THIS COMPANY!!! In June, we contracted with H Johnson moving and storage. We sold our home in NKY and were moving back across the river to Cincinnati. There were a couple months in between selling and our new home being ready. Between June and August, H Johnson was purchased by Wayne and Family moving company. I still made all arrangements with H Johnson as if ownership had remained the same. The major issues occurred on the move into our new home on August 11th. I had contacted H Johnson earlier in the week and confirmed that we were closing on the morning of the 11th and the truck could arrive around Noon. They agreed and also noted that the home was new construction and said they would have the guys brings extra pads to protect my home. They asked me to call after closing, which I did, and they arrived just before Noon. The crew that arrived was less than professional. They didn't put pads down to protect my new flooring or hardwood finished steps to the 2nd floor. The crew kept smoking and playing on cell phones, complaining about my "heavy" furniture. My husband and I bought them whatever they requested from Penn Station lunch with dessert and had drinks for them all day. One mover even asked me if he could have my baby crib mattress!!! I was shocked and gave it to him because his story led me to realize he needed it more than me. Things really took a turn for the worst around 5:30pm. The head mover told me that I was going to have to pay now, that the 2nd truck with furniture on it would arrive any moment and that they weren't going to charge me any additional hourly rate. My biggest mistake was agreeing to this. I reviewed the charges, 13 hours!! Claimed they loaded 4 hours the night before, and started charging me from 7:30am, they didn't arrive until Noon. Again, I didn't want to, but I paid. Considering when they moved us out, they disassembled all the furniture, but didn't assemble anything and we were still missing a lot of furniture and were charged for 13 hours, I only saw them work for 5. Three of the four movers left. One stayed behind to wait for the 2nd truck to arrive. About 10 minutes later, the remaining mover says there is an issue with the truck. To quote him "it's been put out of service." My husband is instantly upset and said this is bad. I was pushing the mover to get more details. He said we could get our furniture on Monday. I looked around and realized it was our nice dining room furniture, patio set, bed frames, small desk, shelving, etc. The mover ended up agreeing to go pick up the bed frames so we could put the beds together. He came back 2.5 hours later. We thought maybe he decided not to come. The moving truck was involved in an accident. He said the truck was rear ended, with my furniture on the truck, and had trouble getting the doors open. Later we discovered the moving truck caused a 3-car accident on the interstate and he was the 3rd truck (not rear ended). All 3 vehicles were towed. I still don't have my dining room furniture, the buffet and hutch were destroyed. My dining table was destroyed, it actually collapsed and broke last week. They never found the base to my wine bar either. My cast aluminum patio set was seriously damaged. My home was damaged. And almost every piece of furniture they did deliver off the first truck was also damaged. Over the past 3 months, I've spent countless hours getting estimates on damage repairs for my home, my furniture and replacement costs. The moving vehicle in the accident is owned by Wayne & Family. H Johnson/Wayne & Family is not cooperating with the insurance companies. They even went as far as to say that I didn't pay, and I have proof that I did. I just want to be compensated for damages they incurred to my home and personal furniture. I paid for a professional service and they failed. Damages total approximately $11,000 for replacement costs and repairs. It's been more than 3 months and the issue is not resolved
Feb 21st, 2018