GreXen Kitchen Exhaust Cleaning

Very friendly staff and a great work!
Jan 29th, 2024

If I could zero stars I would yo go try and conduct business at someones business again without making contact with the owner and manager is beyond me. Update, invoice pricing changed from original work. Update, professionalism goes a long way. After speaking with Eric we were able to come to a mutual understanding, to the error of communications and complete the job today after the missed appointment though. Will update photos after completion. So far Grexen, has completely left us unsatisfied with their halfway finished job. After being lied to for an hour and 1/2 today I figured this was necessary. From scheduling, to communication it has been a disaster. Complete lack of professionalism. Was told a job COULD be completed, only for them to flip flop between it being able to be done and not being able to be done. Poor planning when bringing equipment to complete the job, like forgetting an adequate sized ladder for the job. Was told the interior hood system was cleaned only to find grease coating the panels and trap. Also I dont understand the reason of changing the point of contact to someone else half way through the job, to someone you havent spoken to once. Their lack of professionalism has halted my business opening now at least another week(began design planning for cleaning and installation of access panel ~2weeks).
Oct 22nd, 2023

Oct 21st, 2023

We had some scheduling issues with Grexen, but they took full responsibility and offered to make it right. We have re-scheduled the job. Three stars for now - let's see how they perform.
Aug 3rd, 2023

Jun 8th, 2023