Pottery Barn

If I could give them a zero I would. We placed a sizable order back in July just finished picking up the last and table in January. Repeated issues with delivery, design team, and service.
Feb 7th, 2024

This place is pricey but they do have unique items that are very well made.
Feb 3rd, 2024

I'm sad to see the color completely void in these shops anymore. I used to love shopping here for unique, bright worldy items. Not to mention the extreme prices on everything.
Dec 19th, 2023

My wife and I found a rug we really liked at this location. they did not have it in stock so we elected to have it shipped to our house. The sale associate let us know it would be $190!! I threw out the idea for myself to come pick up the rug from the location. The response I got was. "That is not an option." I called their customer service team and they gave me the same explanation. Seems odd and the consumer has to pay such a high cost to get their product and even unethical.
Sep 24th, 2023

My wife and I were gifted a very expensive dining room table for a wedding gift 5 years ago. The delivery drivers never installed the table leaf extension, rather, they just gave it to us in a box and we stored it in a safe place. We've never had to use it til recently for a party. The leaf doesn't even fit the table. I tried customer service phone number twice. Got hung up on by a very rude representative the first time. Second time, got a nicer person, but still unable/unwilling to transfer me to a manager. I went into the store with videos and photos of the problematic/wrongly sized table leaf. It's an inch wider than the table itself, and the pin holes do not line up, rendering the table leaf useless. This is probably a $5,000+ table, that Pottery Barn is unwilling to do anything for. I get it...it's 5 years old, and out of warranty, but I've also spent thousands of dollars there myself on other things. The supervisor in the store said she is unable to get a hold of anyone higher up than her. She didn't try, but said it would be useless. I asked for a store credit to keep me a future customer. They weren't willing. They told me it should be a lesson and that I should have had the delivery drivers/installers put the leaf in. I'll happily take my business to another furniture store that cares about it's customers enough to keep them coming back for more. If you make a mistake, own it and correct it.
Dec 15th, 2023