Ashley Store + Outlet

Hours

Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM

Chamber Rating

4.1 - (583 reviews)
387
55
34
20
87
Read Our 583 Reviews

Chamber Rating

4.1 - (583 reviews)
387
55
34
20
87
  • Barbara Michaels

    Purchased a 3 piece living room set on 3/3/24. We have not received it yet after having 4 different delivery dates. We purchased the floor models of the sofa and loves eat and have been told they in the storeroom at the Colerain location. We have been told many conflicting stories about delivery. We have requested a refund but the store Manger has refused. Very dissatisfied with the customer service. I no longer want anything from this store in my home. I reach out to Custome Care and they state they cannot refund money because of the amount (?). They stated the store manager must authorize the refund which she has already refused to do.
    Apr 3rd, 2024

  • Ardis Ligon

    I had so much fun picking out my new living room furniture. The salesman was very helpful and kind. He made it an exciting and happy experience. I would definitely recommend this store. I love my new living room set.
    Mar 28th, 2024

  • Michael Oaks

    Went in there looking for new furniture yesterday. They are supposedly having a clearance sale as this location is closing and moving. Except the prices are basically the same prices listed on their website. Dont be fooled by this clown show closing.
    Mar 23rd, 2024

  • michelle kyle

    Very disappointed was supposed to have had our order on the 16th of March paid for prior two weeks ahead of time and still waiting now they're saying April 2nd.. was promised the furniture would be ready on the 16th of March and it was not. So we moved into the new place on the 16th and sitting here on the floor with no furniture no table and chairs to eat off of just very disappointed.
    Mar 23rd, 2024

  • Brody Vance

    Went in for the big store moving sale. Saw a 5 pc table that we really liked listed for $999. The salesman said the lowest he could go was $799. Delivery charge was $69 dollars with a delivery timeframe of 4-6 weeks. We bought it. We unluckily found the same table from Ashley website listed for $569 with no delivery fee and would get to our house in a week. All manager would do for us is a in store credit that expired in 3 weeks for overpriced furniture in their store. Just go look at the furniture in person and order it online for cheaper and faster. They mark up prices and claim they are matching the best possible deal but really just screwing you over. Will not make the mistake of shopping in store at this location again.
    Mar 6th, 2024

Read Our 583 Reviews

About
Ashley Store + Outlet

Ashley Store + Outlet is located at 9687 Colerain Ave in Cincinnati, Ohio 45251. Ashley Store + Outlet can be contacted via phone at 513-245-5700 for pricing, hours and directions.

Contact Info

  •   513-245-5700

Questions & Answers

Q What is the phone number for Ashley Store + Outlet?

A The phone number for Ashley Store + Outlet is: 513-245-5700.


Q Where is Ashley Store + Outlet located?

A Ashley Store + Outlet is located at 9687 Colerain Ave, Cincinnati, OH 45251


Q What is the internet address for Ashley Store + Outlet?

A The website (URL) for Ashley Store + Outlet is: https://stores.ashleyfurniture.com/store/us/ohio/cincinnati/7710000332?cmpid=ls-&utm_source=Local&utm_medium=LocalSEO&utm_campaign=LocalSearch


Q How big is Ashley Store + Outlet?

A Ashley Store + Outlet employs approximately 20+ people.


Q What days are Ashley Store + Outlet open?

A Ashley Store + Outlet is open:
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM


Q How is Ashley Store + Outlet rated?

A Ashley Store + Outlet has a 4.1 Star Rating from 583 reviewers.

Hours

Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
10:00 AM - 8:00 PM
Sunday:
11:00 AM - 7:00 PM

Ratings and Reviews
Ashley Store + Outlet

Overall Rating

Overall Rating
( 583 Reviews )
387
55
34
20
87
Write a Review

Barbara Michaels on Google

image Purchased a 3 piece living room set on 3/3/24. We have not received it yet after having 4 different delivery dates. We purchased the floor models of the sofa and loves eat and have been told they in the storeroom at the Colerain location. We have been told many conflicting stories about delivery. We have requested a refund but the store Manger has refused. Very dissatisfied with the customer service. I no longer want anything from this store in my home. I reach out to Custome Care and they state they cannot refund money because of the amount (?). They stated the store manager must authorize the refund which she has already refused to do.

Business Response on Google Apr 4th, 2024
Hello. We thank you for taking the time to share your experience with us and giving us the opportunity to help resolve this issue. Unfortunately, at this time, all sales from our Colerain location are final, meaning we are unable to cancel/refund any sales at this time. We make it our mission to make homes great and are disappointed to hear about your personal experience and that we did not deliver on that commitment. I have reviewed your order and would like to work with you to resolve this issue. Please reach out to us at [email protected]. We apologize for your experience, and I hope to hear from you soon.

Ardis Ligon on Google

image I had so much fun picking out my new living room furniture. The salesman was very helpful and kind. He made it an exciting and happy experience. I would definitely recommend this store. I love my new living room set.

Business Response on Google Mar 28th, 2024
Hello! We make it our mission to make homes great and we love to hear that you enjoyed your visit and that our staff provided excellent service! We thank you for taking the time to share your experience with us and giving us a 5-star rating. Should you need any further assistance with your shopping needs, please reach out at any time. Thank you and have a wonderful day!

Michael Oaks on Google

image Went in there looking for new furniture yesterday. They are supposedly having a clearance sale as this location is closing and moving. Except the prices are basically the same prices listed on their website. Dont be fooled by this clown show closing.

Business Response on Google Mar 27th, 2024
Hello. We thank you for taking the time to share your experience with us and giving us the opportunity to help resolve this issue. We make it our mission to make homes great and are disappointed to hear about your personal experience and that we did not deliver on that commitment. I have reviewed your order and would like to work with you to resolve this issue. Please reach out to us at [email protected]. We apologize for your experience, and I hope to hear from you soon.

michelle kyle on Google

image Very disappointed was supposed to have had our order on the 16th of March paid for prior two weeks ahead of time and still waiting now they're saying April 2nd.. was promised the furniture would be ready on the 16th of March and it was not. So we moved into the new place on the 16th and sitting here on the floor with no furniture no table and chairs to eat off of just very disappointed.

Business Response on Google Mar 23rd, 2024
Hello. We thank you for taking the time to share your experience with us and giving us the opportunity to help resolve this issue. We make it our mission to make homes great and are disappointed to hear about your personal experience and that we did not deliver on that commitment. I have reviewed your order and would like to work with you to resolve this issue. Please reach out to us at [email protected]. We apologize for your experience, and I hope to hear from you soon.

Brody Vance on Google

image Went in for the big store moving sale. Saw a 5 pc table that we really liked listed for $999. The salesman said the lowest he could go was $799. Delivery charge was $69 dollars with a delivery timeframe of 4-6 weeks. We bought it. We unluckily found the same table from Ashley website listed for $569 with no delivery fee and would get to our house in a week. All manager would do for us is a in store credit that expired in 3 weeks for overpriced furniture in their store. Just go look at the furniture in person and order it online for cheaper and faster. They mark up prices and claim they are matching the best possible deal but really just screwing you over. Will not make the mistake of shopping in store at this location again.

Business Response on Google Mar 15th, 2024
Hello Brody,My name is Aja and we thank you for taking the time to share your experience with us and giving us the opportunity to help resolve this issue. We make it our mission to make homes great and are disappointed to hear about your personal experience and that we did not deliver on that commitment. I would love to review your order and would like to work directly with you and be your point of contact. I can be reached at 937-874-7000 ext. 7230 or by email at [email protected]. We apologize for your experience, and I hope to hear from you soon.

Load More Reviews

Overall Rating

Overall Rating
( 583 Reviews )
387
55
34
20
87

Write a Review

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