Walgreens

I have never been to the pharmacy at this location without a long wait. They need to hire more staff. They have three registers in the pharmacy, but NEVER have all 3 open!
Mar 7th, 2024

The manager Shannon was very friendly and helpful and trusting. She allowed me to take another sunday newspaper because the one I bought earlier had no puzzle and missing many sections. Thank you Shannon
Feb 21st, 2024

I experienced considerable dissatisfaction during my recent visits to the Paxton Ave Walgreens branch. On my first visit, I was requested to wait for 15 minutes, followed by a 20-minute wait on my second visit, culminating in an hour and 15 minutes during my last visit. The demeanor of the staff was unaccommodating and somewhat arrogant, with an emphasis on patience from my end. The conduct of the front man at the pharmacy was particularly disconcerting.
Jan 7th, 2024

Sydney, at Paxton Ave Walgreens location provided great customer service today. I've been using the Montgomery Rd location in Norwood since it's closer to my home but I'm going to switch to the Paxton store. The pharmacist, Bill, at the Montgomery Rd location flat-out lied to me about an out-of-stock medication when he said he just looked this morning and no other Walgreens within the area carried it and I should switch my prescription to CVS. Note that I called at 9:25 AM and they open at 9 AM on a Saturday He chose to lie instead of taking three minutes to look in the system to help me. Luckily, I decided to call the next closest Walgreens on Paxton Ave and ask myself, and Sydney informed me that they had exactly the dosage I needed, and I could come and pick it up within the hour. She was kind and informative which is the kind of Customer Service I should be able to expect from any Walgreens. Thank you Sydney.
Jan 26th, 2024

I'll preface my thoughts by stating that I'm fully aware that many retail pharmacists and techs are underpaid and overworked and that staffing is a challenge. That said, I'm not sure if it's this individual location or Walgreen's infrastructure, but I've been getting prescriptions filled here for six months (ever since Kroger had a spat with my insurance company) and have experienced nothing but problems. Two of the medications I'm on are newer and this location doesn't stock them much so they need to send out for them. Nearly ever time I've called in to get a refill they aren't ablet to get it ordered in time and I go days with out meds. It doesn't matter if I call in 5, 10, or 15 days out. Yes, these are newer meds and their is going to be a supply chain effect, however I'd never experienced these issues with my previous pharmacy. Their automated system is also total garbage. Many times I've received a text or phone call stating that my prescription was ready to be picked up, only to go to the pharmacy and learn that it will be another day or two until it's filled. They also claim to be able to "automatically refill" but that too doesn't work. I've also had issues getting the right medication distributed. Just recently I ordered a scrip, went inside, waited in line, paid for it, only to come home and find out that they put a totally different medication in the bag. In short, if you are on medication that you need to be taking daily in order for it to be effective, look elsewhere. You are sure to be missing out on meds if you work with this location.
Dec 13th, 2023