BIGGBY Coffee Oakley

When I first saw this being built, I thought man that looks like a bad location. Its hard to access and when you leave you have to loop back around to a difficult and busy turn without a light (unless you are getting on the highway). That proved correct. So feeling bad for them knowing they are probably having a hard time getting business, I thought to myself lets give it a try. When I pulled up there was only one other car in line who had just finished ordering and was pulling around to the window. I take a minute to order, then order something pretty simple: regular iced coffee with milk and caramel syrup. I pull around and the other car is still there and they appear to be having trouble scanning the app on the customers phone. I wait a couple minutes, they finally get it sorted out and hand the other customer their one drink. I pull up, I see there are four people working inside. I pay, and they say okay itll be just a minute. That surprised me as I had ordered a pretty basic drink, there were four people working, and they seemingly had time to make mine while they figured out the customer in front of me. It then proceeds to take about three minutes to get me the drink. While I wait, the employee closest to me was on their phone the whole time, and another employee just sat on the ground inside the whole time lol. Finally they come to bring me the drink and you can tell all the caramel is just sitting at the bottom of the cup and wasnt mixed in. In fairness, the guy was cool about fixing that and did it quick. If youre going to have a hilariously horrible location (like fire the location scout bad), at least have good service. That was comical. Two stars though because the iced coffee was fr very good!
Apr 1st, 2024

Mud
Mar 8th, 2024

Mar 2nd, 2024

How does Biggby have the AUDACITY to charge 8.59 for a large flavored latte? Even Starbucks is cheaper! The staff had problems getting the food out for the car ahead of me, leading us to sit for over 5 minutes while some cars behind us just drove off. Not coming back.
Feb 18th, 2024

They are amazing here! Had an amazing cold brew this morning and the girls that were working were lively and fun at 10 in the morning. Set my mood for an awesome day. Would highly recommend this BIGGBY location!
Feb 14th, 2024