Windsor

I bought jewelry here & when I got home the jewelry said it contained lead, cadmium & nickel in it & said it could cause all sorts of problems . So my friend & I went to return it & the girl at the cash register was very sweet but the computer didnt recognize anything when she would scan the receipt. She tried it like 5 times. So she calls her manager for help & her manager comes over with a huge attitude & snaps at her & says jewelry is non-refundable . She doesnt even look at us or apologize she just rolls her eyes & walks away. She was SUPER unprofessional & extremely rude to her employee. People wonder why help isnt a thing for businesses this day of age, & its the managers that ruin it . The girl at the cash register looked at me sad & apologized & you could tell she felt bad . I told her its okay its not your fault love. One, shame on that manager for being so rude to her staff in front of customers. Two, shame on this company for putting toxic chemicals in their jewelry that can cause all sorts of health problems. Finally, shame on this company for not letting people get their money back & return items they are unhappy about . I will not spend my money on a company that treats their employees like this.
Feb 20th, 2024

I would put a zero if I could. First off, return/exchange policy is terrible. Second, this location is frequently closed during business hours. They have random hour long lunch breaks throughout the day and I went in at 10 the other day (after driving 45 minutes), because thats when they open but the employee did not allow me in because apparently they dont open until 11. Although everywhere states that they open at 10. Maybe its just this location or the employees but I will not be shopping here in the future. Disappointing because they do have good clothes.
Feb 13th, 2024

3 hours before they close on a Sunday 3 fitting rooms are closed because "they wouldn't be able to close on time " Meanwhile 20 people are waiting to try on in the fitting rooms that are available. Ridiculous
Feb 2nd, 2024

Feb 1st, 2024

Love this store. Employees are top tier and always create a welcoming environment
Dec 31st, 2023