Buffalo Wild Wings

I ordered my food online. According to the site, it was a thirty minute wait for p/u. I arrived about 20 min early and the place was basically empty so Im not sure why it was a reported thirty minute wait. Anyway, I receive my order and when I get to work five minutes away, my boneless were extremely dried out and hard. It was obvious I was given food that had been sitting in the warmer for some time and instead of making me a fresh order they gave me what they had. Unacceptable, Theres no reason I should have received this considering no customers were in the establishment. I WILL NEVER VISIT THIS LOCATION AGAIN!
Jun 22nd, 2023

If i could give 0 stars i would food is always old cold and disgusting!!
May 21st, 2023

May 18th, 2023

This was the start of a bad streak for bw3. After waiting 10 mins sever said brb. Ok 10 mins later comes back. Asked for the happy hour drink but out of liquor to make it. Ok. So then ordered jerk wings. Wanted to try something different. Well guess what out of that also. So we went to another bw3 cause still wanted wings. Welp went from bad to worse. Drive to Newport see review to continue storey of bad service.
May 7th, 2023

I'm not sure whom is at fault? All of us, the app, particular location? Last Monday I was in Cincinnati at Jake Sweeney near Sharonville for an oil change. I live about 45 min east of Cincinnati. I had an abundance of points from ordering and a reward from our last trip to BBW in Portsmouth, where I attended college. Another hour east of where I live. I ordered from Milford location as I left Sharonville. When I arrived at Milford they didn't have anything. I showed a girl the order. I asked what my options were and I didn't get much. Cancel and reorder from that location. No help on their part whatsoever. Fine. My fault. I wasn't diligent in checking beforehand. I called the store I had placed the order. Downtown, Clifton. I asked her if I could have my order moved, canceled etc. She said it would take up to two weeks to see my return in my bank. I honestly didn't have alot extra to be throwing around. I only had ordered bc of the free sandwich, in addition to my order. I opted to drive down and go ahead and even placed another order bc I had to now think of my whole family for dinner. The girl downtown had absolutely no sympathy I was driving 45 min to another location, even farther from my home. I called again to inquire about parking, making sure my order was in fact there. I was told it was, then it wasn't. I went to my husband's BW3 profile and added, you guessed it, another order, still under my name Amanda Kimberly. By the time I arrived, paid for parking, and after finding my order from 5 pm, long dead when picking my 6pm order off, I was so ready to pay and get out of there. I asked for my coupon to be taken off, although I redeemed them on the app. No one knew how to do that. One girl walked away from me twice, saying "I don't know". The rudest crew I have ever encountered. The manager finally came over and suggested next time I come in and order so the coupons can be taken off...he doesn't mess with the app? This could have been resolved on one of my many calls to that location. Milfords manager could have communicated with downtowns. Seriously? If I was coming downtown spewing $30 I would not have came to BW3's. There are so many amazing spots with similar price points. Lesson learned. It seems I can't use the app confidently and employees aren't even sure what it entails? The app is what brought me in. I ended up spending $40 on something I only ordered bc I could keep our dinner under $20. Parking: If I had been prepared I could have made this easier. I did have to pay to park. I was told I could park in the gas station across the street. That was contradicting. The gas station had a sign that if you were to park and walk across the street youd be towed immediately. This was an expensive pick up!
May 6th, 2023