Truist

Rude, disrespectful, lazy tellers, not a good bank for small businesses.
Mar 10th, 2024

I was the beneficiary on an account from my deceased mother . She had been banking with them for years. In trying to collect I was given three different answers from three different people on the process. It seems the left hand doesnt know what the right hand is doing. My mother had an account with Suntrust until they got bought. Things got worse from there. I out my inheritance money in my bank. Never Truist'
Jan 27th, 2024

Their online support was terrible along with setting up online banking. I have spoken with 7 different online bankers between 3 phone calls to set up my account. It has taken 2 months, 2 in person meetings. I am closing my account with them before I even got an online login.
Jan 13th, 2024

As a small business manager it's impossible to reach the one person they have operating for business and the reps lie to you blatantly advising that you be called back. You'll never hear from them its been a whole month.
Dec 7th, 2023

I had a loan application all approved with a date for closing, but then never received the loan documents to sign. I was later told that they tried to call me but because I didn't answer the phone, they marked the application as approved but not accepted. They did call my cell phone but I didn't answer (I didn't recognize the number) and they didn't leave a voicemail. Prior to those calls, all of the communication had come through email, which was what I had anticipated. When I complained, they told me I could fill out another application and they would give me the same interest rate. I declined, because if they can't even figure out how to communicate appropriately, I knew I would not want to work with them in the future. This was Kyle Martin. I would not advise people to work with him. If you want to get hold of someone, leave a voicemail message.
Nov 2nd, 2023