Ashcroft & Oak Jewelers

The lady was very helpful with all my needs and everything was neat and clean
Mar 25th, 2022

I originally purchased my set from a different location and never had any issues. Back in September I took my ring in because the diamond had fallen out at work and I was unable to find it. I had purchased the insurance so that they would replace it if that ever happened. When I dropped off my ring I was told it could take up to 12 weeks well we are going on 5 months. No word from corporate and not very good communication from staff. Very disappointed and concerned about never getting my ring back. I keep calling and being told the same thing....still haven't heard anything. Then they tell me oh we will give you a coupon but I don't want a coupon I want my ring back. Very poor service.
Feb 8th, 2022

Sales clerks were very friendly , helpful and patient. Allowed us to make our own choices without feeling pressured. Had a good selection of jewelry. Prices. Comparable to most jewelers. We were happy with our purchase.
Jan 22nd, 2022

Great customer service professionally and personally. We were treated extremely well, all questions and options were answered clearly and quickly. Certainly a much better experience than the chain stores owned by the mother ship in Fairlawn.
Dec 27th, 2021

my boyfriend got me a necklace as a gift in may of 2021 at a different location. the necklace broke january of 2022, which shouldve been a red flag when it has only been 8 months of having it. we brought it to the canton location to get it fixed since he had purchased the warranty or insurance on it. i didnt get the employees name but he asked for my boyfriends name & phone number & i also brought in all of the information. he said that it would probably take up to 7 weeks & they would call us to come pick up the necklace. its currently april of 2022 & no communication. we decided to call & they said they could not find my boyfriends name in the system. so, he sent a picture of the receipt the man gave us when we brought it in to be fixed. he put it under the wrong name & wrong phone number. they have been calling some random number to come pick up the necklace during this 4 month period. im not sure how it even happens when i brought the paperwork of the insurance & verbal communication. highly suggest you get the receipt when leaving here & making sure its under the right name. we wont be coming back to this location we will be going to the location we got it from.
Apr 4th, 2022