Mercy Health - Trailwood Primary Care

The most unprofessional staff . Especially the extremely rude Dana who is a medical assistant. Absolutely zero heart, zero personality, and absolutely no empathy for the patients there. I witnessed here being extremely rude to an elderly man there I felt so sorry for him. She and the Dr. Tina Smith must have been having a very busy day, because she too , Dr. Smith was so rude, curt, kept interrupting me. I couldnt believe how cold she was . Quick to get me out. How sad .
Mar 24th, 2024

Dr. Tina Smith is the most rude and unprofessional PCP I have ever had or spoke to. I was in the emergency room With chest pains and an abnormal EKG due to an unneeded, esophagus dilation, and was told to follow up with her. Tina refused to Refer me to a cardiologist like the ER asked she also refused to check to see if I was diabetic Or had low blood sugar. When I was telling her, I was very concerned about my chest pains. She just continued to talk over me and then told me this isnt going to work out and I need to find a new doctor. On top of that my appointment was at 11:15 AM and they didnt call me back until 1 PM just to tell me that I need to find a new doctor. This woman does not care about people, and should not be in the medical field at All in my opinion. If I could give zero stars, I would.
Dec 6th, 2023

Absolutely Love Tina Smith PA-C. She Is Very Thorough And Understanding. She Treats Her Patients With Care And Compassion, She Will Go The Extra Mile To Help You In Anyway. Trailwood Primary Care Has Such Great Staff.
Feb 11th, 2023