Chase Bank

I have been with chase bank for years , I like all the people at the local branch but Ive never had issues like I have had this time around while referring one of my children to open a checking here . Ive had three other children open their first checking accounts here as well . This one has been a nightmare ! The first time we waited forever and never got his debit card in the mail , eventually the account closed because he couldnt use it . We opened another a month ago and just NOW got his card ! Now the PIN he set with the banker doesnt work , called customer service and had the rudest worker ever , ultimately they couldnt do anything and said our phones couldnt receive texts to get a code to verify info . So I go to schedule an online meeting and now the online meeting scheduling doesnt work. This is no longer convenient or has good customer service ( at the call center ).
May 8th, 2023

Feb 17th, 2023

These people do not care about their customers. I started my period at an awkward time and the man with the short dark hair by the window didn't allow me to use the bathroom on premises. It's appalling that an establishment of this level doesn't take care of their customers in this basic way. My boyfriend had to carry me half a block, as blood was dripping down, to a caf that had a bathroom. I understand that there is "no public restroom", however, giving money or keeping this kind of establishment in business that doesn't even care about bathroom emergencies of this kind is outdated and shouldn't continue in the 21st century.
Nov 28th, 2022

As a valued member with chase bank for over 10 years now with several accounts. I love chase bank but this is the worst branch I've been to. Not to mention Dave (David) the branch manager, has no clue to what he is doing. First off, I noticed he didn't recognize me as a valued chase member. He then proceeded going Over the ins and outs as of the accounts as if it was still new to him and even tried to get me to get a credit card, I already told him i had. I just wanted to add my special someone to my account, and open a savings account. We did that we almost hit the TWO hr mark (was only supposed to be a hr) I then find out that he Opened a 2nd savings account too,THAT I DID NOT ASK FOR. This guy is a mess, I'm not sure how he got into chase management. Don't ask for Dave! UPDATE: We have been waiting a Week for his card to come in the mail. Come to find out, Dave never even issued a card for him! Seriously the worst service I've experienced with chase bank. This is a major inconvenience for us.
Sep 23rd, 2022

Very bad service .
Aug 26th, 2022