My Place Hotel-Grand Forks, ND

I called early in the week to cancel one night of my reservation, was told by the desk attendant that they werent able to do so. When I checked in I was still booked for 2 nights. I was again told that they would take care of that when they got to the desk, that didnt happen. Upon checking out ,I asked if that had changed so I didnt get charged for two nights, and was again told that a manager needed to change it. Was also told the manager would get ahold of me that day to confirm the correction. That didnt happen. Received an email with a receipt for both nights, and I called to see what the issue was, and I was told rudely that the manager wasnt in until Monday to deal with it. I will never stay at this poorly run establishment, I would encourage you to stay away from it as well. Walkability: Close to the Alerus.
Apr 5th, 2024

The staff are excellent and the suite shop is well stocked but the price for the hotel was high for a room that didn't include even toast for breakfast without paying an extra fee. The ice maker in the freezer barely worked, it took over 3 hours to make just 15 ice cubes and is very loud and wasn't turned on before arrival as I had requested when I booked the room. The room comes with a full size fridge, cooktop, microwave, coffee maker and toast but there is no cookware, flatware, dishes of any kind not even a glass or coffee mug. Other suite hotels charge the same amount or slightly more per night but give you dishware, flatware and a pot and/or pan. Lastly and most importantly, the beds are wayyy too soft. We barely slept all night they were so bad.
Mar 3rd, 2024

Very disappointed!! Concert was canceled and they refused to refund even partial of the $500 for one night stay! I spoke with several ppl even corporate and My Place said since I booked it with Expedia there is no refund! Expedia was also very disappointed! Will never book a room here again!
Nov 17th, 2023

Friendly staff. Good service, comfortable beds. Room smelled of urine, not even a coffee available in the morning
Jul 17th, 2023

My family and I were looking for a longer-term hotel to put relatives in while they were here for graduation and a little bit afterwards, so they were going to be here about six weeks in total. Another graduation family told us to contact my place. The front desk girl on the phone told us that it would only be $300 for a month stay. We booked it for our family and continued with our plans. The day that our family arrived at the airport, we went and picked them up and brought them to this hotel. Upon arriving, the front desk chick stated it was $2700! We were floored! Not only did we call multiple times and make sure that we documented the information we received from the employees we spoke to, we double checked with them on the phone to verify the information they had given us. It was confirmed by the initial front desk person. So they all lied to us. We decided that was outrageous for such a 2 star, rundown place that our family was solely going to sleep at and nothing else. Our family did stay 3-4 days until we made other arrangements. The things that we all noticed in the room is that everything is yucky, run down, broken, and dirty. The bathroom needs a severe remodel as it was MOLD CITY! The room was covered in dirt and grime. The beds sink in the middle. The carpets smelled like really old mildew. People smoked in this building and Im positive thats against the law. We couldnt wait to get our family out of there! We ended up at a hotel across the river and it was only about $1800 for a 4 week stay. That place was far better than myplace. Get better management, housekeeping, and front desk staff! This was truly a pitiful experience. We paid my place about $4-500 for 4 days. Thats ridiculous.
Jun 28th, 2023