Columbia West

Starting to not be a huge fan of goldmark anymore! When Jason was the manager I never had an issue getting ahold of someone in the office! Now I am having issues getting in contact with someone and I have called a handful of time! Very convenient when its a Friday and a holiday weekend! Been with you guys for a few years now and now Im starting to become un happy
Aug 14th, 2023

I love my apartment! Friendly neighbors and great management!
Apr 25th, 2023

I co-signed for an apartment for my son and his friend. They haven't even moved in yet. The lease doesn't start until 9/1. We needed to back out due to a moving out of state issue. People in your Columbia West office say that we can pay a $300 fee and advertise the apartment availability ourselves and still pay for the rent until it's rerented OR do a buy out where we pay over $3,000. Advertising the apartment ourselves doesn't insure that your staff would show it or even try to rent it out. I mean why would they if someone is already paying rent for the place. I would understand keeping the deposit and maybe the $300 cancellation fee. But gouging us for at least 6 months of rent plus, you'll be able to rerent it in no time. No one has moved into it yet and so no one needs to reclean it. I realize you all aren't in the customer service industry but more of the supply and demand. I will tell anyone that will listen to not deal with your company. It was against my better judgement in the first place. The girl I spoke with in the office could have cared less about the situation. Her supervisor seemed to be a little more understanding but still wasn't empowered to make a decision that would help "a customer." This whole thing isn't right. It isn't fair. I, however, am in the customer service industry and go above and beyond for my customers on a daily basis. A little understanding and exceptions go a long way with them. It means REPEAT business. I'm not sure my frustrations will fall on anyone that can do anything about this or that will even care to.
Feb 3rd, 2023

Bad service
Sep 9th, 2022

Fraudulently added another party to my lease without my consent. Do not sign any Goldmark leases, they're criminals.
Jul 11th, 2022