American Waterworks

I had American Waterworks come out to my house for a consultation about my crawlspace, I had some concern about my floors having a bounce and water in the space over prior years. James Nelson was the design specialist they sent to my home, he went through all of my concerns along with his own investigation and input about how we could move forward with fixing it. The range of products and services American Waterworks offers is outstanding and we were able to select what best would address the situation. A couple short weeks later the crew arrived and was able to begin work on the house. Kingsley, the foreman was a great crewman, along with Nagna, Emme and Aaron. Kingsley made sure to explain each step they were working on as they got through the project. They got everything completed with efficiency and the end results look fantastic. The crews were on time as scheduled each morning. All questions and concerns were answered along the way, and the crew made sure to leave my home without any mess or worry. I'd definitely suggest working with this company in the future.
Apr 3rd, 2024

Mar 1st, 2024

I recently had them do a water guard tiling system along with the radon mitigation system. The work crew showed up about an hour and a half past the time they said they were going to arrive. I think their promise on getting things done in a day was a little optimistic. They seem to rush through things and didnt do a lot of cleanup because they were in a hurry to get out to the next job. Overall, they did a good job, but I just felt like there wasnt enough time or care taken for mitigating dust and tracking through the house.
Jan 11th, 2024

They put a sump pump in my basement. They were so kind, attentive and informative. Every area they worked in was immaculate and they made sure that my personal property was well protected when working around it i.e. plastic around appliances, cardboard on driveway. They were quick, efficient and perfectly priced! Services: Water & moisture control services, Basement waterproofing
Oct 7th, 2023

We needed a foundation repair as two of our basement walls were being pushed in by water at the same corner and leaking in another. We had two companies come to bid, Innovative Basement and American Waterworks. Innovative came out first. After meeting with representatives of both companies we realized that the assessment done by Innovative was completely wrong. I normally wouldnt talk against another company in a review, but if we had gone with Innovative based on that particular representatives assessment, we would have spent $45,000 with our problems unresolved, and our home, our retirement asset, in jeopardy. This is NOT okay. Ian from Waterworks did a much more thoughtful and thorough job, patiently making measurements on both levels of our home, listening to our thoughts, and walking us through how he arrived at his conclusions. Kingsley and our crew of young men working on the foundation fix were extremely considerate, honest, earnest, very willing to help with anything, responsive, and respectful, and professional. When snags were hit they informed me and corrected the issues or got the answers they needed before proceeding further. They worked hard and we appreciate their willingness always to make sure they did everything right, giving us confidence in the crew, the worksite manager, and regional manager. I do think extra training in concrete work may be helpful to the crews regarding the floor drains, but we are happy all in all with the job done. It would also be helpful for the owner to have a list of items that were going to be done in the order in which they could expect them to be done to help ensure they understand that everyones on the same page. We also had two egresses installed, Juan and his crew were amazing! The guys that worked on the front porch and walkway filling in cracks and sealing/lifting areas with foam were also great and it only took a couple hours. The work was all done late August into September 2023. We would use this company again and recommend them to others. Services: Foundation repair, Concrete leveling, Water & moisture control services, Foundation drainage, Basement waterproofing, Driveway repairs
Oct 16th, 2023