Verizon

Apr 2nd, 2024

Jan 22nd, 2024

Wouldnt help me solve a problem with my account. Went to another store to get the problem fixed and the employee said the people in the mall only help if youre buying something they get commission on. Choose a different store
Jan 21st, 2024

Great place. Were very curtious and helpful.
Jan 8th, 2024

I had a very bad experience at this location. I originally wanted to get a new phone, I was paying $86 with AT&T for a new phone with a plan that had 60gb of hotspot. When I went to get set up with Verizon they didnt give me a choice they automatically put me on a $100 plan that had Apple music, Apple TV things I didnt care for but this was because my phone is valued at $1,000 but if I want a cheaper plan it will drop the value of my phone to $800. They never explained why this is. And I was charged a down payment so after a week I came back to return everything because if the price $125 every month for my one phone. They charged me $30 to just transfer my information back. The Manager Tom was very aggressive when I came back to return my phone told me I wont receive my money back and had to wait 6-8 weeks and I was supposed to receive a check, when I paid with my card and he wouldnt even verify the address it was supposed to get sent to, flat out told me he didnt know when he was already in my account I had to ask numerous time before he told me. Also told me to expect a bill. So I then called customer service they told me I wont have a bill cause the paperwork Tom gave me with a bill was going to be waved he also didnt explain this to me. The customer service over the then proceeded and helped me with the amount I paid and explained that because I paid with a card Ill receive my money back on my card within 24-72hrs completely opposite of what Tom told me. Very disappointed with my experience at this location and I wouldnt recommend.
Mar 6th, 2024