Steffes Agency

Feb 1st, 2024

Dec 25th, 2023

Nov 1st, 2023

Great
Oct 29th, 2023

The good: Lukus was awesome. Provided great service, was very knowledgeable and able to show me some health insurance plans that far surpassed my employer provided benefits at a better price. Super professional and friendly. The bad: I almost didnt get that far because I came SO close to walking out before I even met my agent. When I came in there was another agent (who I could identify by the board but decided not to on my review) who was incredibly unprofessionally demeaning the two front desk people (Eldin and Ashley) in such a fashion that I very nearly walked out. There is no circumstance in which you should talk to your employees like stupid little children, maam - but NEVER in front of a customer/client (while ignoring the customer in the process). Take these conversations into a conference room and talk to them like respected adults. If this is the norm at the agency you will run the risk of losing two bright and promising young people to the EXTREMELY competitive job market of Bismarck ND. Thank you for the 5 star service Lukus. Very impressed. Also, very beautiful and well maintained facility - top notch.
Mar 15th, 2023