Badcock Home Furniture &more

Sammo Mo _{on Google}

Mar 18th, 2024

I have ordered from here in person before, and posted a review before, and sent their support team an email, and have never got a response. Never.
I ordered a king size bed set with the dressers, mirror, all the works, and we have the warranty for it being newly bought. they are all in boxes, loaded up for us, when we get home to unbox them, the frame is wooden- and was broken. you cant fix the part where it is broken, its the side of the bed where all the weight goes.
one of the dressers was also broken, a drawer wouldnt budge, so i go behind it to unscrew it to find the issue... and its missing parts behind it! i took picture and videos to show badcock people, and asked for replacement. the manager woman got mad at us for this, and told us no. we told her its still under the warranty, but she refused still. i came back with the drawer in hand and showed her what was wrong with this drawer, and she tells me to leave or she will call the cops on me.
You want quality furniture, then this is not the place for you.
as for the people who respond to google reviews, i went to your emails, your sites, and have sent a messege, and have never heard from anyone. as far as im concerned, it seems more like a scam than a business.

Whitney Tarver _{on Google}

Mar 16th, 2024

Thank you Ms. Lisa. You are the Real MVP. Thank you to the amazing delivery team. They were so polite, fast and professional. Thank you for getting me squared away. I appreciate it.

ADELINA HOVIUS _{on Google}

Sep 28th, 2023

The salespersons are very rude and un cooperative. They Love to give you the run around. Been dealing with this since April 2023. No matter what I did to get my Lazy Boy Rocker recliner re-padded they would not do it. It was out of warranty. They sent me the materials but would not send the guy to fix it. Go figure. Will never buy another piece of furniture there ever again. They will lie straight to your face. Been a customer for years but no more. This is the store in New Bern, N.C.