Dyehard Fan Supply

Do not order from this company. I ordered 2 products and they only shipped one!! Save yourself the time and hassle from arguing with them about shipping the missing item or a refund!
Apr 17th, 2023

Feb 25th, 2023

Sent the wrong item and was unresponsive when I reached out to resolve. Thanks Jim.
Jan 17th, 2023

Ordered an item and never received it. Sent several emails and over a week later was told the item I had ordered was out of stock and my money would be refunded. Still waiting on my refund. This is ridiculous.
Dec 29th, 2022

Terrible customer service. I placed 2 orders. Three of the shirts on the first order were the wrong color and I have not received the shirts on the 2nd order at all, despite receiving the rest of the items from the 2nd order. After not receiving a response to an email inquiry after a day, I called and spoke to customer service rep who said they would get back to me about the 2 missing shirts and would refund my money if they were no longer in stock. I asked if it was possible to get different shirts at the same cost if they could not fill the other 2 shirts. He immediately got irritated with me and exclaimed that he would NOT be doing that and would refund my money and that is ALL. I told him that I didn't think that was very good customer service. After that comment, he proceeded to chew me out on the phone. I told him that it was nothing personal, but I felt they should honor what they sold me. He continued to chew me out and cop an attitude with me, even though I never responded back with harshness myself. His behavior was absolutely inappropriate and exhibited horrid customer service. I ended up hanging up on him because he was so belligerent toward me. I called the retail store, which apparently is not directly affiliated with the online store. They referred me to a man named Brad Baker who works for DyeHard Fan Supply. So, you can remove his 5-star review from this list when accurately calculating this group's review rating. Do NOT order from this company. After reviewing other reviews, I can tell this is a common occurrence and seems to not be isolated to the Christmas season, which is when I ordered. You can order something, but you better be happy with what they send you whenever they choose to send it and dont you dare call or email and try to get what you actually ordered!
Jan 22nd, 2023