Walston Plumbing and Mechanical

Had appt between 9 and 11 on April 5, 2024. Started trying to call them at 12:00. Tried until about 1:30 and finally got answer. Said truck was broken down and would not do job that day. My son took day off work to be here to help. My question is why didnt he call me that morning? Poor way to do business
Apr 4th, 2024

Did a very good job, Do good work ,glad I called Walston Plumbing.
Feb 10th, 2024

Gave them 135 dollars for nothing...will know call them again
Nov 17th, 2023

I had a hot water heater replaced on 8/3/2022. I received excellent professional service from Walston Mechanical. Service: Water heater installation
Mar 26th, 2023

PART 1 On 7-27-22 we paid WALSTON plumbing and mechanical $1500 to replace and install a new septic motor. It was installed, but did not work. I was left without a working septic system for 5 months because of the circles and the dozens of offices calls. I finally was able to get them to come look at it and they claimed the control panel was not working. They took out the motor they installed and left it in my backyard. I bought a brand new control panel of the same make and model and had it installed by an electrician. After several months of going back and forth on the phone I was able to get them come install a septic motor again. They claimed that the control panel was still the issue and did not install the motor. I explained that there was a new panel. They came out at a later date and installed another pump, but did not work. After weeks of explaining to them that the panel can't be the issue because it was new. The field manager (William) gave me a number for a control panel specialist. After the specialist diagnosed the panel, he concluded that the panel is working just fine, no issue. Several more weeks going back and forth and the field manager said he's going to order another pump and have it installed after hearing from this specialist. They did come out and emptied my septic tank, but did not install the motor. Instead it was left in my backyard. I never received a follow-up from them about what was going on. They never clarified that they would not be installing the pump. Another few weeks of calling them and I was able to talk to the receptionist and she told me that the field manager said because they had put in so much money into this job they will not be liable and will not install the motor. I was able to get the field manager on the phone by using a different phone number to call him and he said that he did not want to be liable anymore. He said I needed to call someone else to install the pump and he would either cover half of the cost or cover it completely. Long story short. I paid this company $1500 to get my pump working and they did not do what they said they would do
Apr 28th, 2023