T-Mobile Authorized Retailer

Beth...always ask to work with Beth. If she's helping others, wait for her. She is so knowledgeable and looks out for the customer.
Jan 26th, 2024

VERY impressed with the people working here. They explained our options very thoroughly.
Jan 22nd, 2024

Nov 21st, 2023

Nov 12th, 2023

Misleading advertisement as well as lack of communication from store and above. I have paperwork showing the deal Beth wrote but not what I am being billed. TMOBILE says sorry for miscommunication on stores part ZERO STARS !!!!! Manger out of business with no follow up for a week and half. 2 stars for Beth. She spent an hour going thru motions and how to give her 5 stars since she had been getting them, HOWEVER, when ur came time to turn our 3 phones in she says ooh we cant take these, you need to get screen protectors replaced THEN you can get upgraded phones. We started at 1:45pm by 3 pm we have to find a phone repair store on a Sunday. We finally did and they said one phone didnt need any work. I paid $200 in screen replacements to only return back to TMOBILE BY 5. Beth never answered the 2#s she gave me while driving back to T-Mobile. I entered and was greeted by Devin who apologized Beth left for the day (she advised us to get the repairs and then we would return to get this done) and they had few customers in store and would be with us shortly. We were serviced by your super heros Morgan and Devin who truly did all the hard work and should get the commission on our 3 phone and live and insurance and screen protection sale. These ladies stayed 2hrs after closing ti ensure we were up and running. Kudos to Devin and Morgan for giving the best customer service ever at T-Mobile. Word if advice.., look at phones first before starting the longest saga of phone buying -worse than a car dealership . If phones need new screen protector (or-any kind of fix) see FIX FOR LESS ( on oleander/sea gate plaza)
Sep 17th, 2023