Weaverville Tire & Wheel
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176 Old Mars Hill Hwy
Weaverville, NC 28787 - 828-645-8330
Hours
Chamber Rating
-
Dave
My job requires me to travel and I was in Weaverville NC and needed to get my tires checked and rotated. I lived in Asheville NC for years and had been coming here before I relocated too far away to make it my go-to tires shop. I have known the owner during this time and had always had a pleasant experience with him in the past several years but unfortunately, this time was not one of them. After having my tires done I started having an issue with my driver's side the tire started shaking and with me driving back and forth this was a big concern. The following week I made a special trip back to Asheville and went inside and spoke with the girl who was running the front desk and explained to her my problem. I was in disbelief when she accused me of not ever being there and had not gotten my tires serviced the week before. I had to show my personal bank account and where I had paid for their service the week before. She was very rude and unprofessional. I felt attacked and disrespected that I had to go through this after I had been coming there for several years. It wasn't a pleasant experience. I deal with the public daily and would be fired if I had treated anyone like she had me. The owner did apologize for her behavior and lack of customer service but it only takes one unpleasant experience to lose a faithful customer and unfortunately, I won't be giving my tire needs to this business anymore. I hope some kind of retraining will maybe help his front desk worker but I don't think he should continue to have her working there he is taking a big risk of losing more customers. I know we all have bad days but that is no way to treat a loyal customer. I do wish him all the best. Mr. Mchone
Mar 29th, 2024 -
Don Colbath
Great service. Had a complication with TPS sensors but that was resolved well. Thanks! Will be back
Mar 22nd, 2024 -
M C
Friendly service
Mar 20th, 2024 -
Kevin Herschman
this tire shop functions well in some ways, but the woman at the front desk is consistently rude to me and I have to say something here. I had an appointment to change one tire on my truck(preordered tire). I arrived nearly on time and didn't get my truck back for over 1.5 hours. My wheel gave them some trouble, so I can forgive the service people, but to have the added indignity of (yet again) being treated by the receptionist as though I am an inconvenience and never acknowledging the uncomfortably long time for what should have been a very quick operation. I have given this tire shop over 2k$ in the last 4 or 5 years. I don't think I can do it anymore. :( unless the receptionist quits or changes and the owner expresses an apology for her.
Feb 29th, 2024 -
Michelle Lawrence
Received outstanding service at Weaverville Tire & Wheel. The staff was incredibly friendly, and I was impressed by how efficiently they handled my tire replacement. I was in and out of there in no time!
Feb 14th, 2024
Contact Info
- 828-645-8330
Questions & Answers
Q What is the phone number for Weaverville Tire & Wheel?
A The phone number for Weaverville Tire & Wheel is: 828-645-8330.
Q Where is Weaverville Tire & Wheel located?
A Weaverville Tire & Wheel is located at 176 Old Mars Hill Hwy, Weaverville, NC 28787
Q What is the internet address for Weaverville Tire & Wheel?
A The website (URL) for Weaverville Tire & Wheel is: http://weavervilletireandwheel.com/
Q What days are Weaverville Tire & Wheel open?
A Weaverville Tire & Wheel is open:
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Q How is Weaverville Tire & Wheel rated?
A Weaverville Tire & Wheel has a 4.6 Star Rating from 223 reviewers.
Hours
Ratings and Reviews
Weaverville Tire & Wheel
Overall Rating
Overall Rating
( 223 Reviews )Dave on Google
My job requires me to travel and I was in Weaverville NC and needed to get my tires checked and rotated. I lived in Asheville NC for years and had been coming here before I relocated too far away to make it my go-to tires shop. I have known the owner during this time and had always had a pleasant experience with him in the past several years but unfortunately, this time was not one of them.
After having my tires done I started having an issue with my driver's side the tire started shaking and with me driving back and forth this was a big concern. The following week I made a special trip back to Asheville and went inside and spoke with the girl who was running the front desk and explained to her my problem. I was in disbelief when she accused me of not ever being there and had not gotten my tires serviced the week before. I had to show my personal bank account and where I had paid for their service the week before. She was very rude and unprofessional. I felt attacked and disrespected that I had to go through this after I had been coming there for several years. It wasn't a pleasant experience. I deal with the public daily and would be fired if I had treated anyone like she had me. The owner did apologize for her behavior and lack of customer service but it only takes one unpleasant experience to lose a faithful customer and unfortunately, I won't be giving my tire needs to this business anymore. I hope some kind of retraining will maybe help his front desk worker but I don't think he should continue to have her working there he is taking a big risk of losing more customers. I know we all have bad days but that is no way to treat a loyal customer. I do wish him all the best.
Mr. Mchone
Don Colbath on Google
Great service. Had a complication with TPS sensors but that was resolved well. Thanks! Will be back
M C on Google
Friendly service
Kevin Herschman on Google
this tire shop functions well in some ways, but the woman at the front desk is consistently rude to me and I have to say something here.
I had an appointment to change one tire on my truck(preordered tire). I arrived nearly on time and didn't get my truck back for over 1.5 hours. My wheel gave them some trouble, so I can forgive the service people, but to have the added indignity of (yet again) being treated by the receptionist as though I am an inconvenience and never acknowledging the uncomfortably long time for what should have been a very quick operation.
I have given this tire shop over 2k$ in the last 4 or 5 years. I don't think I can do it anymore. :( unless the receptionist quits or changes and the owner expresses an apology for her.
Michelle Lawrence on Google
Received outstanding service at Weaverville Tire & Wheel. The staff was incredibly friendly, and I was impressed by how efficiently they handled my tire replacement. I was in and out of there in no time!
Overall Rating
Overall Rating
( 223 Reviews )Write a Review
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