General Equipment Rental

Great place to rent from. This was my first time renting here and I was impressed. Definitely using them again
Mar 27th, 2024

Dennis has helped me several times with parts and is always willing add a thought or to about what else I should think about. Appreciate him
Dec 2nd, 2023

Just bought the Husqvarna 592 XP from GER, the employees were polite and very helpful. They answered (my many) questions flawlessly. This is the ONLY Husqvarna dealership within 75 miles from my home. GER had tons of chainsaw equipment., their shelves were handily stocked. I'll drive the extra miles from now on. Waynesville Bypass has old men standing around scratching their @$$. They offer no help with buying parts, and the atmosphere is like a morgue. Avoid Wavnesville Bypass, at all cost.
Nov 21st, 2023

Oct 5th, 2023

After receiving saw back from general equipment for warranty repair, it has made my life easier by having my saw back in operation. So far seems like saw was repaired correctly. Even though it was a difficult process of coming to a reasonable resolution I will consider doing business with general equipment in the future. I thank the lady for her kind responses to original review. I have been a repeat customer of this business for several years. Most recently I had purchased a professional grade chainsaw in 2020. Since I had purchased the saw it began progressively pitting in the crankshaft assembly. The saw still under warranty I took to General equip to have the saw either replaced or repaired. They did not want to help but I insisted that since they were the nearest service dealer for husqvarna, i bought the saw from them they should help. The sales rep that sold the saw argued that I didn't buy saw from them. I showed the paper receipts and he quit arguing about that. He then accused me of dipping saw in a barrel of acid. I told him to quit falsely accusing me, he then accused me of putting fertilizer on saw. Which I had not done either of these stupid accusations. He finally agreed that it was a issue that needed addressing. After a month 3 weeks I call him he said he was still waiting hear from the manufacturer. After 2 months the next week I went to dealer and confronted them face to face. They accused me again of putting those chemicals on saw and the manufacturer refused to correct problem. I informed them to quit committing slander against me. The manager apologized to me, after a long conversation I convinced the manager to call husqvarna while I was there. He immediately told husqvarna that I said I put fertilizer on the saw. I immediately corrected him loud enough that the woman on the other end of the phone heard. She also took down the information to look into the matter. One week later general called and said the manufacturer is going to replace the faulty parts under warranty. They have the parts and are shipping them immediately. I called two weeks later , they said the part hasn't arrived yet. He also told me it might take him 2 years to repair saw. It at this point has been 3 months the saw has been at there shop. My dad went with me the day i went to the shop to find out what problem was. he asked one of the salesman how much the largest woodsplitter daily rent fee was. Guy said $500 per day. I heard what he said as did other customers. There was a friend of mine called 3 days later, he asked about the splitter fee.the same salesman said $77 per day. The employees at this location are rude and just a bunch of smart aszes. Use caution when doing business there. The only polite helpful person there was the one mechanic I met. he agreed with me that It was simply a manufacturer defect on the saw that needed replacement under the warranty
Dec 20th, 2023