SERVPRO of Haywood & Transylvania Counties

Servpro was very punctual from start to finish. Todd, Marcos, and Josh did a fantastic job being on time, getting work done in a timely manner, and keeping me informed about the progress of the project.
Feb 22nd, 2024

The best
Feb 15th, 2024

I am very grateful to this company. I purchased a property in Canton, N.C., moved in Monday, woke up on Tuesday with a flooded basement. ServPro arrived Wednesday morning 9 A.M., went to work cleaning up, sanitising and making me feel safe. That was most important! Shawn, a young fellow, was knowledgeable and quick. His first comment was "I'm sorry". He was there to help!! I'm not quite through with this catastrophe but Servpro definitely got me on the right track! Thanks! Robert Moore
Jan 18th, 2024

Traci with Servpro of Haywood County was excellent to work with. She was on time for meetings, got the estimate to me in a timely fashion, and kept me informed with progress with before/after photos. My step-dad and mama smoked cigarettes in the house for 45 years with doors and windows closed. Servpro did an amazing job of cleaning walls, floors and ceilings. There is literally no smoke smell left in the house at all. Highly recommend Servpro team. They do an excellent job at a very reasonable price.
Dec 31st, 2023

Wow- this team is incredible. My late aunts house accidentally caught fire shortly after she passed away and the insurance company hired Servpro to do the repairs. Not only did their team sift through a lifetime of charred belongings to see what we could save, they also removed every item in the house so it could be professionally cleaned, organized and stored safely. Their construction team moved pretty quick, despite supply chain issues and we received regular updates as to where they were at in the process with full transparency. Tom, the project manager at the time, was exceedingly patient with us. I was liaising the repairs for my cousins who werent in a mental space to make any decisions - which lead to me taking the responsibility of choosing things like paint colors and flooring. Tom, the construction team, electricians and plumbers went above and beyond to make the house a home again I cannot express how grateful I am to the Servpro team for being our allies through the process. Its hard enough losing a beloved family member but to go through the mental and emotional weight of an electrical fire all but destroying the house she cherished so deeply, where reminders of her life sat waiting for her to return from the hospital, was ineffably traumatic and sad. Everyone that we encountered, from the clean up crew, to Melissa who managed the inventory side of things, to John and Tom, and even Amber at the office, were incredibly empathetic and wonderful humans throughout the process. I know that we werent the easiest clients to deal with, especially with the circumstances surrounding cousins lack of presence and the overwhelming indecision that ensued when it came time to pick things out. Servpro was gracious, patient, understanding and supportive. Upon moving in, some things that werent working properly needed to be addressed. John sent out a Servpro representative almost immediately and the electricians they work with came to the property promptly as well, to address the issues. I cannot recommend Servpros services enough. I am so grateful for you guys, thank you for making this house a home again!!!
Jun 12th, 2023