Pro Care Restoration

I would like to thank Ken and his Team for helping us during a difficult time. We had an unexpected water leak while away on vacation. Pro Care Restoration repaired everything and exceeded our expectations. Service: Water damage-related cleanup & repair
Oct 14th, 2023

Working with Ken is great! He is a smart person, and a hard worker! I would highly suggest reaching out if you need any restoration services!
Aug 9th, 2023

Jan 18th, 2023

Very responsive and professional owner! I had a problem with a job done by a company that had a similar name and reached out to this company by mistake. The owner called me within a few hours on a Sunday morning and listened to my whole complaint with empathy. He was ready to come and make it right immediately. I was astonished! He realized I had the wrong business and helped me figure out who to contact. If I need this type of service in the future I will definitely call his company!
Dec 31st, 2022

I called this company after experiencing a house fire, they came out and I spoke with a project manager named Brandon. In my first conversation with Brandon, I explained we were renters and the only services needed were for the contents of the home. Brandon acknowledged that and went about taking pictures and reviewing the damages. After 2 days I reached out to Brandon and he acted as if the owner I believe his name was Ken was reviewing things and trying to contact the property owner. I inquired as to why he was contacting the property owner even though I already knew the game they were playing. I was transfered to Ken's phone and he explained they were trying to speak to the property owner about doing the structure repairs even though I had already told Brandon that wasn't a needed service. The owner then went on to tell me that if they couldn't do the structure they did not want the contents only. So my things sat smoky and wet for 3 days waiting on Pro Care to play the sales game and waste my time. Do not waste your time with this company, I would be very concerned if my grandparents had to rely on their services and the questionable tactics they use to get all of your insurance money. Don't let their fancy cameras and smooth talking drag you into wasting your time and possibly getting taken advantage of. Even after I confronted them and requested the pictures they told me they would provide for me to submit to insurance, they sent me someone else's home. I really fear if a vulnerable person is referred to this company.
Oct 23rd, 2023