Shelby Automotive - Auto Repair, Oil change, Brakes and Tires in Shelby

Excellent service and help
Apr 3rd, 2024

Gave me a quote for 4 hours of labor to change a power steering pump over $800 Did it myself for $300 in 2 hours without ever having to take the catalytic converter out
Mar 8th, 2024

Just called for a quote and was told that they don't help people who have had anyone else look at their car. Genuinely shocked!
Feb 22nd, 2024

Worst customer service Ive ever had . Went there today. To get tires and an alignment on my wifes car after 1 and 1/2 they had the tires done and then was told they couldnt do the alignment the wheels were to big they are stock 20s . When the tech brought the car around I check it out and the rim had a chip in it I went back in to speak with the service person was told I had to speak to the owner Bob . The chip wasnt there when I brought it in and then he blamed me for the chip and then threw his hands in the air and said it was free . They left all the old wheel weight stickers on there and greasy hand print on her door I paid the bill. He never said sorry or tried to make it right I will never take any of my vehicles there again if I could give no stars I would
Apr 2nd, 2024

First met Bob at the old J&E Sales in 1990 when I was new to town and he worked on my Mercedes 280. Later purchased a 300TD from him. Moved away from Shelby to Coastal VA 30 years ago but bought 2 more cars from him and referred to him for a couple more. Called him yesterday after about 20 years asking him to let me ship him a car for rehab (honorably deferred) and it was just like the last time we worked together. So what is the point? I would have happily shipped my vehicle nearly 400 miles to have it cared for by Shelby Automotive. In a business full of celebrities, geniuses, and experts, to me what matters is quite simple; A history of competence, stability, and win-win business practices. Shelby Automotive is the GEM of the Shelby area and should be the go-to for people who want and/or own excellent vehicles and want them to stay that way.
Apr 1st, 2024