Rock Automotive Group

Somehow got charged over 70 dollars for a vehicle inspection and the receipt isnt itemized and they apparently added a tip for themselves.
Mar 5th, 2024

My cousin hit a pothole on I-95 on our to a baby shower in Greenville, cutting tree sidewall of her tire. The guys at Rock Auto took great care of her. We were able to source a tire from another tire shop, and the guys at Rock Auto installed it, and we were able to get back on the road. There was a lot of conversation, banter and laughter between us and the Rock Auto guys, which made an aggravating situation secondary to the laughs and jokes we shared. They even took care of another couple's tire need that didn't have enough money to pay for the fix. Everything happens for a reason, and my family is grateful for the guys at Rock Auto.
Feb 16th, 2024

If I could give this place half a star I would. Went in here not even a month ago when my truck was overheating on the way to work. When I told them I needed antifreeze they came up with any other excuse as to what could be causing the issue without even looking at it. When I told them I myself and mechanic friends work on my vehicle they acted as though just because I was a girl I didnt know how to fix my own vehicle. Come to find out I was right all along. I had an antifreeze leak. What should be maybe an hour tops to do somehow turned into almost $200 in labor plus the parts charge and a random $30 shop fee that was never talked about. At the end of it all a thermostat change on an 02 Dakota cost me $430 out the door. Ridiculous if you ask me. Couple weeks go by and I have my mechanic friend changing my oil. Only to get a text saying my thermostat is still leaking. Call the shop, explain to Rock whats going on and hes simply not listening to me. Told me they closed at 3 pm on Saturdays. Drive by at 3:27 and the shop is still open. If I paid for the work it should be done right the first time. Will NOT be bringing my truck back to this shop for them to fix their mistake. Ill do it myself.
Sep 10th, 2023

Over priced. Hidden fees. Gives one price then hits you with a much higher one at checkout. Takes advantage especially of women. Steer clear. Untruthful. Got there with a car that drove straight, but left with a car that pulls right. Owner started calling asking for more money. Charges twice the going rate for used tires. Straight up yuck
Aug 31st, 2023

Please do not come to this place for any service needs, they are not a honest price competition. I was told that it would been $150.00 for alignment and $25.00 each wheel balance and rotate by another shop guy. My bill turned into alot higher which was $366.80 and best part was my credit card was charged more than what the bill was. My credit card was charge for the amount of $381.47 instead of the bill and I didn't noticed that until I got home. I called my other shop that I couldn't get to and they were alot cheaper to do all of it which was about $180.00. I will never come here again!!!
Jun 29th, 2023