Pizza Inn

Pizza inn was great,from being seated, to serviced and all different types of pizza and salads and spaghetti also. Try it ,you'll like it, for the cost , you cant go wrong.
Apr 8th, 2024

Apr 7th, 2024

Apr 2nd, 2024

Apr 1st, 2024

One of the worst feelings is preparing to have your first meal of the day and not being able to indulge due to terrible customer service. I went to Pizza Inn in Rocky Mount and ordered a small cheesy bread and pizzert on my lunch break. After pulling into the drive through I was asked to pull up as my food needed a few more minutes. After waiting over thirty minutes I realized I needed to head back to work in order to avoid being late so I pulled back into the drive through to get an ETA on my order and advised that I needed to head back to work and would take a refund if it would take much longer. The young lady at the window asked me to hold on and shortly after a manager (Gary Adams is the name I was provided) came to the window with my money in hand and stated hear you go, no ETA, no explanation, not even a simple apology or explanation for the delay. I kindly stated may I ask what has taken so long and he responded I dont know, sorry we didnt meet your expectations in the rudest and most sarcastic tone. This not only hurt my feelings but changed my entire perspective on the Pizza Inn that I grew up enjoying. The same Pizza Inn that I select to host my childs party every year and the same Pizza Inn that I patronize several times monthly. Im hurt and I have never in my 15 plus years of supporting Pizza Inn have I had such a rude experience with a manager. Aside from being hurt I will be forced to work the remainder of my 12 hour shift without any food. Once my favorite restaurant in Rocky Mount to just another restaurant with horrible customer service along with the rest. My experience today reminded me that no matter how kind or patient you are with someone that rude and mean people are just that and no amount of training can take that out of them.
Mar 29th, 2024