CVS

The manager at this pharmacy was very dismissive with me. Not good customer service at all. I will be emailing corporate
Mar 16th, 2023

Today I had a confrontational conversation and verbal disagreement with pharmacy tech/cashier Nakashia My prescription was sent electronic to this location per my request. I arrived to picked my prescriptions up in which I was given three I ask Stephanie not to fill one prescription because I wasnt I need of it because I still had enough of that particular prescription . On the other hand one had to be ordered out because its not kept in stock . I decided to just get the one and wait on the other to come in and void a previous Upon my leaving the store I paid for my items not realizing the one prescription I asked not to have filled was filled in my bag and I was charged for , upon discovering the error I called and the associate who rang me up became very unprofessional and condescending as well as to tell me I have to keep the prescription because it left the store and its non refundable I explained to her several times and she refused to understand the error was on cvs fault not mine. She hung up and l had to drive to the store to get the issues resolved . Much thanks to Tyrone for his assistance and defusing the situation but for future reference I will not use this store again . There is evidence of a miscommunications or a non comprehension on the employees
Jan 12th, 2023

I called about my granddaughter's meds last night at seven p.m.waited on hole for a half hour no one answered the phone... So while on hold I drove there thinking they where busy when I got there it was empty no one shopping well that's no true there was one person shopping in the front of the store, the two people at the pharmacy were just chatting and waiting for their day to end.,. Shame on you both!!!! That is your job if you don't like it get another job, people's lives could bepend on their meds!!!!! And shame on CVS for letting them do this... I stood with my phone in my hand still on hold at the pharmacy counter while they talked to each other.
Oct 9th, 2022

Check out is now self-service.
Sep 14th, 2022

I called the store at 7:30pm to have a prescription transferred from the Target CVS which was out of stock. After being on hold for over 10 minutes I was told that they would not fill my prescription because they are getting ready to close. The Target CVS put the antibiotic on hold there for me. I told the young lady that I was driving one mile away. She said even if I got there before 8 pm they would not fill my prescription. Mind you I am terribly ill and desperately need my antibiotic tonight. She was cold, callous, and uncaring. She hung up with no compassion. I called back to speak to the store manager and the store manager hung up on me twice. I couldn't even explain what was going on. She kept playing store music, then acting as if she could not hear me. It's sad that people who select CVS to fill prescriptions are treated this way. Needless to say I won't ever use this location again. Benvenue Road, Rocky Mount, NC.
Dec 27th, 2022