William F. O'Brien, D.D.S.

Tje most part they are a good group. Unfortunately my last visit will have to be my last visit. I was 12 minutes late for an appointment to have a filling and they refused to see me. No patients in the waiting room nor card in the parking lot. It was just sorry no one will see you. So no more visits for me.
Nov 11th, 2022

The staff was really rude. My appointment was at two I scheduled months in advance to be off for work. She calls me an and asks if I can come in earlier. I said that should be fine I live 45 minutes away and was caught in terrible weather and arrived a little late. I called while on the way she said still come. When we arrived we were only 15 minutes late. She said that the dentist couldnt see us and that they will not be there at 2. If that is how they treat new patients then I dont want to ever do business there. We cant control the elements and I was doing them a favor by agreeing to come in earlier than two. They should re evaluate their staff and practice patience and courtesy. Time missed from work for nothing!! Wages lost single mother struggling as it is. It is okay carry on being rude to patients. Now with that response you lie. As a courtesy I accepted and told you I will try to make it earlier. Before going I informed you of the distance and how long it would take your office said it is okay come on in. The whole reason you wanted me to come in earlier was so your office could close early. If you respond to a review at least be truthful. Its okay I found a dental practice more courteous and accommodating to my needs.
Oct 1st, 2023

I have been taking my family to this dentist for over 10 years now. They have been very good to my family. Keep up the good work!
Aug 24th, 2022

Excellent dentist and staff !
Dec 13th, 2021

I went into Dr. O'Brien's office unannounced yesterday morning when they were opening - with no appointment, and I wasn't a patient of his. My jaw was swollen with infection. I didn't ask for any special favors and was willing to wait as long as possible to be worked in. The receptionist,Tonya, an angel of mercy, worked me in almost immediately - on a Monday morning which I'm sure is usually an especially chaotic work day. In less than 30 minutes, I was getting an x-ray then seeing Dr. O'Brien, who is wonderful! He puts a patient at ease and shares information in clear, understandable terms. His nurse, Carrie, is the best, too She called several hours after I got home to check on me and pass on additional helpful information. A tooth extraction was the diagnosis and I had to be referred to another office for that. That became complicated as I made repeated calls from home to set it up. Again, Tonya came to the rescue when I called back to say I couldn't get anywhere making the appointment. Through her help, I now have an appointment this Friday to have my tooth pulled. It means everything to me to have people go above and beyond for me! From beginning to end, these three phenomenal professionals took over my problem and solved everything for me in an amazingly short period of time. I have no doubt that this is how they serve everyone who walks through that office door. I wanted to honor them by sharing my incredible experience at Dr. O'Brien's office. Reviews mean everything to me when I have a new problem to deal with and have to figure out who to get to help me. If that's also the case for you, then I hope this review will be of help. From my experience, you'll be in THE BEST of care with Dr. O'Brien and his staff!
Mar 17th, 2022