Highland Property Management

Sorry landlord Will Spence has been great Landlord for many years.. I'm talking about Highland Property
Jan 26th, 2024

As a tenant, they are unprofessional, slumlords. They don't fix things properly. I can provide documentation as well. Communicate is bare minimum. They fabricate prices and charges. Don't fix anything, we took care of our own landscaping, there is still damn near a sinkhole in the kitchen floor, washer and dryer connections need to be replaced as well as the base wall heaters throughout the house. There are socket plugs that also need to be replaced.
Jan 25th, 2024

We have worked with the HPM team for years. Will and his group are responsive, patient, knowledgable, reliable, humble, and they go above and beyond every time. There is no group we would rather work with. Do not hesitate to work with Highland.
Jan 12th, 2024

I have worked with Will Spence for years on multiple properties as an owner. He possesses the knowledge, reliability, and zest that makes ownership under his property management team effortless. He is very attentive and will get back to you on issues quickly. Really great team.
Jan 11th, 2024

*UPDATE:* I would like prospective tenants to focus on how their response completely lacks accountability for most of the highlights I emphasized in my review (lack of communication, backlogging utilities, sending workers to the home with NO communication (I have the text receipt's to prove it). Additionally, I was referring to the previous owner (Bob Schmitz) as being a positive experience, not the current owner. I had placed out furniture before with this past owner to have it picked up that same evening and never had a problem. They also lied on Google Reviews and said my roommate wasn't on the lease and she was. I, also, never received follow up from the owner as they claimed in their response. Take it from someone who was actually a tenant (not a landlord) the cons outweigh the pros. Look elsewhere. ------ As a former tenant, I wouldn't recommend renting from properties managed by HPM. I lived at a location for six years, paid my rent on time every month, and had the home professionally cleaned upon move-out. Halfway through my six year stay, the ownership transitioned and my home was managed by HPM and I noticed a difference. The communication with the tenants is lacking. I have documentation of them sending people to work on our property without letting me know (i.e. plumbing and roofers), they backlogged our utilities for months due to a seemingly internal oversight even though we asked about receiving them in a timely manner, and stated via email and verbal correspondence they were going to take care of some important external safety lights for the home but took months to do so. Overall, just very difficult to get ahold of through email correspondence and receive communication from. One example of poor communication: upon moving out, they charged us $300 for large item trash removal even though we had already arranged a trash pick up service. They did not call to check or confirm with us about the status of the items or to verify it was even ours. They made an assumption based off a neighbor complaint and charged us based off that. Extremely unprofessional.
Jan 9th, 2024