Jet's Pizza

Mar 23rd, 2024

They never answer the phone. Like never and during business hours. Also don't order the pizza online bc they will give you old pizza that's been sitting out and it won't be fresh. Always go inside to order and the pizza will for sure be
Feb 13th, 2024

We placed an order in person and waited in our car; went in after waiting 15 minutes and they said we already picked it up- then proceeded to argue with us when we stated we had not. Another person came in and had the same issue. We then had to wait annother 15 minutes- our order- 2 slices of cheese. Avoid this location.
Feb 9th, 2024

I placed an order over the phone at the ten ten location. I asked for a pepperoni ny style pizza and a pepperoni Detroit pizza. I get home and both these pizzas are cheese. I call back to the store I am mad to say the least but I keep calm. I sit and decide to eat the pizza with my family which were absolutely starving! As we are eating the manager calls back. I could hear immediate attitude in her voice from the time I answered the phone until the time I hung up. I explained to her what happened even admitted it was my fault that I should have checked my pizzas before I left. She tells me that she doesnt know what I want her to do as I explain that I am not looking for anything free. I then ask if she is a supervisor because again her tone is absolutely the WORST. She then tells me that she is an OWNER and I asked just an owner of that one or ALL of them she then tells me that has NOTHING to do with anything and that she is about to end the call. Again I was the one who drove 20 minutes there and 20 minutes back. Not to mention superbowl was the 1st time I had ever had this pizza and I told her it was better superbowl night than tonight.. AGAIN explaining to me that she is the OWNER I have never in my entire life dealt with someone trying to throw their weight around. I will NOT be ordering here again due to her being there. When I asked her what her name was when I got off the phone she made the comment that is not even important if I ever eat jets again it wont be at this one..
Feb 27th, 2024

All I wanted was pizza for National Pizza Day. I saw that Jet's had some specials that they were running. I signed up for the rewards program and placed my order online at 7:45 pm for a pickup from the 3004 Wake Forest Rd location at 9 pm. At 7:46 pm I received a Thank You For Placing Your Order email. Their website said they close at 11 pm. I arrived at the store at 8:26 pm and the door was locked and the open sign was not lit up. I went to the vegan restaurant next door and placed a to go order. Upon coming outside I went to take a picture of the store being closed so that I could notify their Corporate office that not only had I received no communication that I was not going to receive my order but also that they were closed early. While taking the picture, I noticed there were people in the back walking around. I knocked on the door but no one came to the door. Then I receive a call from a worker at that location at 8:59 pm. He proceeds to tell me they closed at 9 pm. I said your website says you close at 11 pm. He said my manager has not had the chance to update it yet. I said I got here at 8:26 pm and you all were closed then. I asked did ya'll not make the $43.85 order that I placed? He told me no. I asked why not. He said because we close at 9 pm and there was no reason for us to make it. I asked him why they did not send me an email to cancel my order or why didn't they call me at the time of the order to notify me. At that point, I realized, I was getting no where with the employee and I asked to speak with the manager. He put me on hold and no one ever came back to the phone. I drove 40 miles round trip and they did not have the decency to let me know they were not going to make the food I ordered. I will never patronize the 3004 Wake Forest Rd location in Raleigh. No customer should ever have to experience what I did.
Feb 21st, 2024