REX Digestive Healthcare

Don't go here, had a referral from a emergency room visit, waited 3 months for an appointment only to have it cancelled 1 day ahead of the actual visit. Next available - 2 more months out, no consideration for the condition or the fact that they forced the reschedule. Long wait times for phone calls. Can't speak for the healthcare, never got that far but if the office is any indication I'd be very wary of going here.
Feb 19th, 2024

Was a patient of this practice for over 7 years. Only saw Dr. O'loughlin for procedures. Dealt with Susan Hopkins (and a nurse who showed little to no patience for questions, LaToya) for the majority of interactions. My UC condition was easily managed for 7 years until June of 2023 so little was required of the clinical staff. Had a major flare that got progressively worse through November 2023. Miserable experience trying to get any level of reasonable response time or communication from Susan Hopkins. Questions and messages in MyChart would go weeks unanswered, if at all. When a response did occur, it was not unusual for Susan to refer to a symptom that I was not having, making it further obvious she was not paying attention to my specific condition or situation. Finally, as a long time patient, I tried to schedule an appointment to see Susan rather than deal with her through MyChart in early September of 2023. I was informed that the earliest I could see her was November 17, 2023. TWO MONTHS to get an appointment when experiencing a significant challenge to a chronic condition is not a level of care that is remotely acceptable. Absolutely thrilled to be away from Susan Hopkins and with a clinical care team that actually delivers on genuine patient care and communication. Last point of note ... don't believe the responses from the practice when they say they don't have complaints about getting appointments scheduled. It's just not true. Good riddance.
Dec 6th, 2023

I was 10 minutes late and while I was checked in and paid my copay, the provider, Amy Pope refused to see me because she had a full schedule for the day. I guarantee I wouldve waited longer than 10 minutes for her to see me. Terrible bedside manner.
Aug 10th, 2023

Do not waste your time trying to get an appointment here. It took me 8 weeks to get an appointment and then they cancelled it. The lady who called me was extremely rude and got my case confused with someone elses. When I messaged this office they did not even have the decency to respond. Unacceptable health care. Also read the other reviews. Most are the same complaints.
Jul 13th, 2023

My husband and I I have been patients of Dr. Kohagens for at least 25 years for our colonoscopies. When my doctor sent me to him for my liver issues, I had no clue he was a liver specialist and I am so blessed to be his patient for my treatment. I saw his new PA, Amy today and I am blown away by her! She took her time to explain to me what my MRI and bloodwork showed, and was genuinely happy for me about my test results. It feels like family! It feels like we are in good hands for sure!!
Jun 18th, 2023