Niemic Insurance Mgmt., Inc.

My fiance and I just tried calling to get insurance and we couldn't hear him cause his phone had bad service. She cursed to herself because she wasn't sure if it was her phone and he yelled at her and said that it wouldn't work out and hung up. He was pushy and wouldn't listen to what she needed and was rude about the whole situation. Dude, if your going to work, make sure your phone can handle calls. Also, listen to what people are calling about. We were going to definitely use Progressive and now we would recommend everyone stay far away, unless you want to get chewed out and treated poorly. Learn some professionalism. Absolutely disgusted how you treated my fiance when your phone wasn't working.
Sep 30th, 2021

Doug is very professional and always helps our family to get the best rates. We had a water claim a few months back and called Doug and he came right over to help file a claim and see if he could help us in any way. He made sure to stay on top of our claim for us so everything would go smoothly. I read the other comment about him yelling at someone a few years ago and just couldn’t believe it because we have been with him for 15 years and he has never been disrespectful or short with us before.
Jun 8th, 2021

Please stay away if you do not want to risk being disrespected and yelled at. During an interaction with Douglas years ago when I was a college student, he was so extremely rude and disrespectful that I still see the need to post this review today so others can avoid such concerning behaviors if so desired. At one point on the phone he asked me what my new address was since I had moved, and it was hard for me to hear him as I was in a public place so I politely asked him to repeat. I also took a few seconds to respond as I did not remember the specific address off the top of my head. To my surprise (since I had been respectful and professional throughout the call) he then yelled at me hysterically: "Are you playing games with me? I have no time to play games with you! I'm very busy! I have a hundred people waiting at my door, and if that is going to take longer than I thought, I'm not going to do it!!! Ok?!" To which my response was still respectful, which I definitely would not have done if it were to happen to me as an older adult today. Needless to say, besides taking my business elsewhere immediately, my disdain is strong for such manners of conducting business and of interacting with another human being at all. No customer, not me nor anyone else, should experience this type of attitude, and not in my life had I ever or have I ever experienced customer service even close to this bad. I wrote a complaint at the time but no one got back to me with any constructive followup so I am sharing it here. Whatever your "game" is, if you treat a customer this way, then let it be known to your other apparently hundreds of customers so it can be up to them to decide if they still want to line up at your door while making sure they are not "taking longer than you thought."
Jan 11th, 2021

Doug is always there to helps us to find the best rates.
Dec 23rd, 2020

Very knowledgeable and always helpful
Jan 11th, 2018