MOLLY MAID of North Raleigh

I started using them several months back, I could only afford to have them clean my floors. For the first few months they were great! Everything was done exactly how I expected it to be. The Crew spent the entire hour minimum working hard. But then it started to go downhill, I noticed several things not getting done (baseboards weren't getting swept, throw rugs we're getting vacuumed or moved, chairs or even moved from around the dining table) rooms getting skipped all together, then I realized the floors weren't getting washed at all, just swepped. Neighbors would tell me that their car was only in the driveway for around 20 minutes, I pay for 1 hour minimum, and I couldn't get these floors done in 2 hours myself. Just no way. My house is 1900 sq ft, all hard floors. I did complain a couple of times, and I was told that I would receive a $20 discount for one of the services, that never happened. I never got the discount. Then I was told that a manager would do a surprise visit at my next scheduled cleaning, and make sure it was done right. That didn't happen either. I gave them several opportunities to correct my issues, but I wasn't going to pay $90 a week to have my floors washed, and then have to do it myself anyway because either it wasn't getting done, or it was done so poorly that it didn't look like it was done at all. I cancelled my service with them two weeks ago, I've given them this long to call me and try to fix the problem before I posted this review. I've never heard from them. The problem with companies like this, is the cleaners they use are paid poorly and don't care whether or not they come back to your house next week, they're always going to have another house to go to. I've always had much better luck with people who clean for their own business, and my money matters to them. They want me happy, cuz they need to come back next week.
Jun 6th, 2019

I would highly recommend them to anyone who needs there house cleaned, very professional and they always show up on time. 5 Stars!!
Apr 16th, 2019

They charge $100 an hour. Quoted us $400 to clean our house when all of our past maids have done whole house in 4 hours for $120. Find an independent contractor so you dont pay all the overhead.
Mar 22nd, 2019

These folks are top notch! The cleaning crews are very detailed, cautious and quick. France is a very hands on owner and has great business values. I always look forward to my next interaction with Dan who works in there office, he's a genuine peach of a lad.
Nov 27th, 2014

I want to update my review as of 9/26/2018. I moved into a new house and was able to get the same team to clean. The team that cleans have continued to perform well. However, the I have had a few issues with the office management part. When I moved into my new house, they started charging me a different rate without discussing new rates with me or informing me they were going to charge by the hour instead of the flat rate they had quoted me. Instead of a flat rate, they started charging me by the hour saying that some days it took longer to clean than others (even though I get it cleaned weekly and it is the same work every week). The rate would change between $144 - $175+. I found the charges on my card and was upset they hadn't discussed it with me first. They agreed this was not right and refunded me the difference. We agreed on a new (higher) flat rate, which was fine but the estimator never came to my new house to verify the right rate was being charged. Then, several weeks ago they claimed my key no longer worked in the door. I am fairly certain they lost it. They offered to replace all the locks on my doors, but what a PAIN to deal with. And then yesterday they never showed up to clean. I got home and noticed they hadn't cleaned. I checked my mail and they said they just weren't able to do the regularly weekly clean and they would do it next week. No other explanation. That doesn't work for me. I don't need unreliable service that loses my key and charges my card whatever they feel like without telling me. My trust in the office is GONE. I have asked them to return my key immediately and they have not even responded. I can only assume this branch is under different management than it was 2 years ago as I never had a problem previously. I have now used them for 5+ years and I am switching to a new service with better office management practices. Previous Review: I have been using Molly Maid for just over a year now and I love them! They come every week to clean my house and area always on time and reliable and do a great job. They are careful and courteous and always friendly. They work efficiently and my house is always fresh and clean after they leave. I don't know what I'd do without them!
Aug 19th, 2018