Josh Alford

Jun 4th, 2023

First citizens is quite possibly the worst. They nickel and dime you left and right and if you need anything done FOR you everything will take at least 3 to 5 business days If not longer. OWE them money ! Look out but need for help? Be patient
Oct 11th, 2022

Aug 15th, 2021

Jan 13th, 2019

I closed an account over the phone after we moved out of state. The account was closed on 4/26/19. I was told I would receive a check for the balance of the accounts within 10 business days. It is now 5/20/19 and I called to check the status for the second time since closing. I was told I would have to wait 90 days to report the checks lost. I asked to speak to a supervisor and Tanya told me the checks were mailed to the wrong address, but could not confirm it. She is going to call me back tomorrow after researching. We also had a major issue getting FCB to change the acct our car loan was being debited from to the new bank in our current state. I will update this review after resolution has been made, but for a customer who banked at FCB for the past 8 years I wouldnt recommend them based on my experience over the last couple of months. Update after a couple of weeks. It was verified checks were sent to the wrong place. I have to wait 90 days to report them lost so they can place a stop payment on them EVEN THOUGH they made this error.
Feb 3rd, 2019