American Eagle Store

Always willing to help you Good group of people..
Jan 9th, 2023

(Translated by Google) Beautiful (Original) Muy bonito
Dec 10th, 2022

I went to the location at Triangle Town Center on 8/6/22 to return two pairs of jeans I bought at that location. When the cashier took my receipt she stated that the system states that the items were already returned (which they clearly were not because I had them ). On the day that I bought the jeans, one pair didn't ring up the sale price and I noticed after I paid. The manager on duty (Cashier: mm7148) corrected the price in a separate transaction (which I have the receipt for as well). Once she corrected the price she gave me the difference which was ten dollars. I showed the store manager Gabe both receipts and told him the reason why the other manager (Cashier: mm7148) corrected the transaction. He told me that she basically refunded the first transaction and only rang up one pair of the jeans on the second transaction. He stated that I was only able to get a refund for one pair and a store credit for the second pair. I am highly upset with being penalized due to something an American eagles employee did. I had no knowledge that she refunded the first transaction because I certainly didn't get my money back and I had all of my items. I don't know if she did this in error or if she gave me the products and pocketed the money at the end of her shift. This whole situation got me thinking of all kinds of scenarios. Either way, I don't appreciate being handled in a dismissive manner and I don't appreciate American eagle not owning up to a mistake that was made on THEIR part. My items had the tags attached, Ive never worn them and I have my receipt. I expected a full refund in the manner in which the original purchase was made. Don't force me to spend my money into your store by offering a store credit for something that you did wrong. For a company who states that they work with integrity and I quote from their website We keep our promises. We hold ourselves accountable to the highest standards and we do the right thing. Tell me how the right thing was done in this situation? And how did the STORE MANAGER own accountability for their mistake?
Aug 30th, 2022

Jul 31st, 2022

Mar 18th, 2022