Joe Cool HVAC

Great service from knowledgeable team of HVAC pros!
Apr 2nd, 2024

Neighbors recommended Joe Cool of NC when I discovered that I needed a new HVAC system. The Joe Cool folks were so honest and easy to work with. And $5,000 less than the next lowest quote! One part of the new system was defective. They could have left it in place, rigged to seem fully operative. But they let me know about the problem and replaced it as soon as the replacement part came in. I have full confidence in Russell and the rest of the folks at Joe Cool.
Mar 25th, 2024

Curtis came out to the house on time, fixed the capacitor within 10 minutes of being here. He was professional, knowledgeable, and explained everything as he was fixing the issue. The AC works perfectly now. They charge a $100 fee for coming out and the capacitor was $105, which is a little bit higher than the prices I found online but still very reasonable. I will be reaching out to them when I inevitably have to change our AC units and furnace. Services: HVAC system repair, Repair HVAC
Aug 12th, 2023

Update as of 2/17/24: We have known for several years now that we would need to do a whole home HVAC replacement in the near future. Our house was built in 2003 and until this week, we still had the original units. One of our furnaces broke down last week, and since the repair was going to be over $500, we elected to go ahead and have both full systems replaced. Russell and the team were fantastic to work with. They communicated clearly, were super careful to keep our house clean, and they were very friendly and patient with our 7 year old son who has A LOT of questions. He loves mechanical things and he really enjoyed getting to watch some of the work get done. Joe Cool HVAC is the only company we will call in the future for HVAC work! ------------------------------------------------------------ What follows is an older review: We had a problem with one of our furnaces recently, and Joe Cool HVAC had someone to our home in a matter of hours. The service was great, the heat was fixed in no-time and pricing was reasonable as well. We will be calling Joe Cool anytime we have trouble with our Heat or AC in the future!
Mar 7th, 2024

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane installed and serviced every 6 months by Maynor Service Company. Despite an install hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard to access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.
Oct 2nd, 2023